Sr. Associate Manager Training | Knowledge Management

As a Sr. Associate Manager - Training you will support the success of training and performance initiatives by assisting in the coordination and delivery of high-quality training programs. Your role helps ensure service excellence and customer satisfaction by working closely with training leadership operations and support teams.

Key Responsibilities

• Support the implementation of training programs across new hire and existing employee groups ensuring alignment with performance and quality standards

• Assist in maintaining regular communication and coordination with internal stakeholders and client contacts regarding training schedules updates and outcomes

• Monitor training effectiveness through data analysis and feedback collection; contribute to the development of action plans to address knowledge or skill gaps

• Collaborate with Service Delivery Quality Operations Excellence and other departments to identify performance trends and assist in delivering targeted training interventions

• Participate in planning and deploying training initiatives that support operational goals and business needs

• Support the evaluation of training programs and materials for effectiveness and relevance and recommend improvements where necessary

• Assist in preparing and delivering reporting updates performance summaries and training metrics to internal stakeholders

• Help with onboarding development and day-to-day coordination of training team members as assigned under the guidance of the Training Manager or Senior Leadership

Qualifications :

Minimum Qualifications

• Minimum of 3 years of BPO experience including at least 12 years supporting or coordinating Sales Training and Development initiatives
• At least 1 year of experience in a POC or Supervisor-level role
• Strong sales leadership experience with demonstrated ability to:
  • Lead motivate and drive a sales team
  • Deliver proven and measurable sales performance results
• Solid understanding of training and learning principles including:
  • Ability to translate sales performance gaps and business needs into effective training and development solutions
• Proficient in MS Office applications: Excel PowerPoint Word and Outlook
• Strong written and verbal communication skills
• Demonstrated ability to collaborate and build effective working relationships across teams and departments
• Professional demeanor with the ability to handle sensitive information with confidentiality and discretion
• Strong sense of responsibility adaptability customer service orientation and a team-first mindset
• Exposure to or experience with coaching mentoring or supporting team development is a plus

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time