Instructional Designer (Philippines Remote)

Responsibilities and Duties:

• Design end-to-end online learning experiences that focus on product functionality best practices and change management to drive customer product adoption self-sufficiency renewal and long-term success.
• Apply strong instructional design principles and scalable development practices to create engaging high-quality educational content using an iterative rapid development approach.
• Leverage modern eLearning authoring and multimedia tools (e.g. Descript Articulate 360 Rise Storyline Camtasia) to design and develop engaging interactive learning experiences for customers.
• Explore and leverage emerging technologies including AI-powered tools to enhance instructional design streamline development workflows and improve the scalability and efficiency of learning experiences.
• Develop performance-based assessments that align with learning objectives and effectively measure learner understanding and skill application.
• Ensure learning assets meet established quality consistency and design standards across all Customer Education content.
• Own the end-to-end instructional design process from needs analysis and design through development review and delivery.
• Manage multiple projects and priorities simultaneously using strong project management and organizational skills to meet target timelines in a fast-paced evolving environment.
• Collaborate closely with cross-functional teams (Product Customer Experience Customer Success Customer Onboarding and Product Marketing) to stay informed about product functionality releases workflows and best practices to ensure learning content remains accurate and relevant.
• Develop a deep understanding of customer personas and use cases translating customer challenges into effective learning solutions that improve product adoption and user success.
• Analyze learner engagement data feedback and learning effectiveness metrics to continuously improve educational content and learning experiences.

Qualifications :

Requirements:

• 100% fluency in English with exceptional written and verbal communication skills.
• 3 years of experience designing and developing customer-facing product training within a SaaS company.
• 3 years of experience designing and delivering online self-paced product training and incorporating multimedia and multi-modal learning formats (e.g. video interactive modules assessments and job aids) that support customer onboarding product adoption and user success.
• Proficiency with modern eLearning authoring tools such as Articulate 360 Rise Storyline or similar tools to create engaging interactive learning content.
• Experience developing and publishing learning content in a Learning Management System (LMS); experience with Skilljar is preferred.
• Strong knowledge of instructional design principles and adult learning methodologies with the ability to create scalable performance-focused learning experiences.
• Experience analyzing learner engagement data feedback and learning effectiveness metrics to evaluate and continuously improve learning content and experiences.
• Results-oriented with strong project management and organizational skills able to manage projects effectively in environments with evolving priorities competing deadlines and ambiguity.
• Strong collaboration and communication skills with experience working with cross-functional teams to translate complex product functionality into effective learning experiences.
• Highly adaptable and comfortable working in fast-paced evolving environments where products priorities and opportunities frequently change.

TII Elements: 

• Accountability (Value: Action & Ownership)
• Adaptability (Value: One Team)
• Educator (Value: Passion for Learning)
• Collaboration & Influencing (Value: One Team)
• Quality Focus (Value: Customer Centric)

Additional Information :

Total Rewards @ Turnitin
At Turnitin we believe Total Rewards go far beyond pay. While salary bonus or commission are important theyre only part of the value you receive in exchange for your work.

Beyond compensation youll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. Youll also thrive in a culture free of politics surrounded by humble inclusive and collaborative teammates.

In addition our extrinsic rewards include generous time off and health and wellness programs that provide choice flexibility and a safety net for lifes challenges. Youll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitinit is the core of our products the way we treat each other and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when its hard.
• One Team: We strive to break down silos collaborate effectively and celebrate each others successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• Self-Care Days
• National Holidays*
• 2 Founder Days Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If youre willing to learn and unleash your potential alongside us join our team!

Remote Work :

Yes

Employment Type :

Full-time