Sr MineStar Application Specialist

Serves as aSeniorapplication specialist inMiningTechnology industry. Leverages mining technology application knowledge to improve mining operations process change management increase customer loyalty and improve sales force effectiveness. This position supports new implementations forMineStarFleet..Also supplies recommendations back through the Product Development group to influence future product development. This position will influence market requirements trends and key areas for product improvement. The technology specialist is assigned to a region and will report on the status of accounts and will be supported closely bymore experienced Application Specialists.Provide continuous onthejob coaching to ensure correct system usage andoptimaloperational performance. Deliverfocusedtechnical coaching to build autonomy confidence and operational maturity.Strong supervisory skills with a focus on accountability and performance.Effectivesupervisiondriving consistency safety and results.

Whatyou willdo:

• Actsinbehalf of site manager as neededfacing customersand oremployees.

• Provide team supervision and leadership in the Site Managers absence.

• Serve as acting supervisor for the team during Site Manager absences

• Drive customer recognition ofvalueof product feature design improved processes and change management.

• Support customers byproviding productapplicationexpertise

• Support customers on recommendations to improve operations usingMineStartechnology

• Consults with site on basic features and processes are in place to support mining technology

• Benchmarks site performance using several metrics to ensure continuous improvement

• RecommendsMineStarBest Practices and processes

• Support customers through the change management process

• Supports basic training of customer personnel in the areas of expertise

What you will have:

Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability toleveragethat information in creating customized customer solutions.

Service Excellence:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Effective Communications: Understanding of effective communication conceptstoolsand techniques; ability to effectivelytransmit receive and accurately interpret ideas information and needs through the application ofappropriate communicationbehaviors.

Problem Solving:Knowledge of approaches tools techniques for recognizinganticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management:Knowledge of relationship management techniques; ability toestablishand maintain healthy working relationships with clients vendors and peers.

Basic Requirements:

• Bachelors degree: Mining Engineering (desired) or similar

• Mastersdegree related tominingoperations/technology (desired)

• Experience in the Mining Industry or Machine Technology Experience.

• Position requirespreviousmine site experience or significantly related dealer and customer support activities within the Continuous Improvement service operations or commercial areas.

• Previoussupervisionexperience

• English Advanced

Top Candidates Will Also Have:

• Knowledge in data analytics and experience in database reporting (ex. SQL SAP BO Power BI)

• Working background inMine Operation Dispatcher Mining Planning or FMS

• Knowledge ofmining technology productsand product applications includingFMS.

• English Advanced

• 4years experiencein mining technologyenvironments

Additional Information:

• This position is basedata mine site and follows a rotating roster schedule.

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