UX Telemetry Expert – Adoption & Insights

Job Title

Job Description

In this role you have the elevate the quality of the insights we get into how people truly use and experience our products by driving the practical implementation of UX Telemetry from within the Usability Center of Excellence. Rather than concentrating only on analytics outputs the focus will be on helping product teams define the right questions translate them into measurable behaviors implement meaningful tracking and dashboard visualizations that reveal relevant behaviors clinical workflow patterns user journeys and friction points across a diverse Healthtech ecosystem.

To achieve this you have the opportunity to drive end-to-end implementation of UX Telemetry for products across the Philips portfolio meaning you are involved in defining objectives UX Telemetry questions data needs tracking plans implementation coordination dashboarding insight generation and iteration. You will act as the product-facing delivery lead who ensures the full telemetry cycle becomes real inside UX Usability and product teams.

Your role:

You are responsible for the end-to-end implementation of UX Telemetry to capture meaningful behaviors user journeys and experience patterns across multiple products and platforms.

• Drive end-to-end UX Telemetry projects across product teams from scoping and planning through implementation dashboarding adoption and iterative improvement.

• Drive workshops with business product design and engineering stakeholders to define UX Telemetry questions identify objectives and create detailed tracking plans.

• Translate UX Telemetry questions into concrete data needs event definitions implementation requirements and tracking plans that are usable by both business and technical teams.

• Coordinate implementation activities across product managers designers engineers architects and analysts to ensure telemetry plans are delivered in practice.

• Build and coordinate dashboards that support insight generation helping teams understand user behavior task success workflow performance and experience friction.

• Present insights to both technical and non-technical stakeholders making telemetry findings understandable actionable and relevant to product decisions.

• Support data storytelling data literacy and the cultural transition toward more data-driven product management within product teams.

• Contribute to advanced analytics predictive analytics and AI-enabled telemetry use cases where these can strengthen product understanding and decision-making.

• Integrate privacy legal regulatory and consent-related activities into delivery planning and execution ensuring they are addressed without losing momentum.
  

Youre the right fit if:

• MSc degree in Behavioral Science Data Analytics Data-driven UX Design OR proven equivalent level of analytical and strategical thinking.

• Proven track record of end-to-end delivery in digital product data-driven UX Data-enabled Design analytics or related field.

• Experience with industry-grade analytics tools (e.g. Google Analytics Adobe Analytics Mixpanel Pendo and preferably Amplitude Analytics).

• Strong experience facilitating workshops and translating business and UX needs into implementable data requirements.

• Experience creating tracking plans measurement frameworks and telemetry implementation approaches.

• Strong analytical skills with the ability to work with telemetry data dashboards and insight generation.

• Strong communication skills with the ability to align technical and non-technical stakeholders and communicate data in a clear and persuasive way.

• Experience with data storytelling and helping teams adopt more evidence-based ways of working.

• Experience or strong affinity with advanced analytics predictive analytics and AI-supported analytical opportunities.

• Good understanding of privacy legal regulatory and consent-related considerations in product analytics delivery.

• Ability to operate effectively in complex cross-functional and partially ambiguous environments.

• Strong affinity with Usability and Human Factors is a pre.
  

You will be part of the Usability Center of Excellence that works across businesses as part of Innovation & Design. The team focuses on elevating the quality of experience insights and enabling stronger evidence-based product and UX decisions across the Philips portfolio. Your role will focus predominantly on end-to-end UX Telemetry implementation with product teams. Next to the team youll be part of an award-winning global community of over 400 design professionals and will collaborate with experts across multiple disciplines.

How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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