Financial Accounting Systems Support Maintenance Manager

If youre looking for a career where you can make a real impression join our Global Service Center (GSC)- HSBC and discover how valued youll be.

We are currently seeking an experienced professional to join our team in the role of

Financial Accounting Systems Support Maintenance Manager

Role purpose

Global Finance within HSBC Group aspires to be a leading international finance team leading with integrity and providing trusted insights. Global Finance Operations as the backbone of Global Finance are going through an ambitious programme of transformation centralizing and globalizing activities across the Group. GFO is transitioning to an organizational model underpinned by standardized and transparent processes globally deployed in a drive to transform our function and achieve greater operating efficiency and effectiveness.

Finance Systems Operations (FSO) & System Maintenance (SM) team plays a pivotal role in the upkeep of PeopleSoft General Ledger applications used by Finance users across HSBC Group. The team provides various services with a mix of technical and functional expertise like Change maintenance Accounting & Business Rule Maintenance Reconciliations Exception reporting Incident management Access Management Reference Data maintenance monitoring platforms / system performance and also acts as a helpdesk in resolving issues raised by users and provides training to users when needed on applications supported. Also identifying opportunities to increase operational efficiency and effectiveness and supporting the implementation of change programs across Systems.

The AFR Systems Maintenance Manager is responsible for leading a high performing team consisting of system analysts and subject matter experts supporting the Peoplesoft General Ledger system. The role requires in-depth understanding of the finance systems architecture the data architecture and the needs of the financial reporting team with understanding of the regulatory and product control impacts and/or dependencies.

Main activities:

• Lead and develop the team fostering a collaborative high-performance culture with continuous improvement.
• Provide strategic direction and clear analysis to support decision-making and business requirement understanding.
• Ensure PSGL availability stability and performance (monitoring capacity management and operational continuity).
• Manage end-to-end incidents and problems in ServiceNow (triage prioritization coordination communications Root Cause Analysis (RCA) and preventive actions).
• Coordinate support for financial close (daily/monthly): operating windows process execution/tracking validations and key user support.
• Oversee interfaces batch processes and upstream/downstream flows ensuring data integrity traceability and data quality.
• Maintain and enhance runbooks operating procedures Service Level Agreements (SLA) & Operational Level Agreements (OLA) and Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP) plans (including testing and evidence).
• Manage user onboarding and access (access controls segregation of duties audit readiness and evidence management).
• Oversee master data and accounting configuration activities (reference data mappings reference trees combo rules rate uploads).
• Act as approver for ServiceNow user access for PSGL/Viewer ensuring control compliance.
• Partner with IT and change teams on releases and updates: impact assessment testing & User Acceptance Testing (UAT) and Go-Live support.
• Build strong relationships with key stakeholders (CFOs GPOs Reporting and Senior Managers) ensuring timely solutions and effective escalation.
• Ensure a robust control framework: design governance Quality Assurance issue tracking and adherence to internal standards.
• Lead the remediation of internal/external audit findings and regulatory requirements ensuring timely and effective closure.
• Drive automation and process improvements to reduce manual effort and improve the user experience.

Requirements

• 5 years experience in finance systems within the financial services industry with strong understanding of end-to-end financial systems.
• Proven experience leading or contributing to GL / Financial Reporting / Consolidation implementations or improvement projects.
• Solid project management experience including delivery within complex global change programs using appropriate tools and techniques.
• Strong technical understanding of accounting principles and demonstrated ability to apply them in practice.
• Broad exposure to Accounting/Financial Reporting financial systems support systems development and project delivery.
• Strong analytical skills able to bring structure and effective solutions to ambiguous or poorly defined problems; capable of deriving data insights.
• Excellent communication and presentation skills across channels (written verbal workshops and stakeholder forums).
• Strong stakeholder management and negotiation skills able to build effective relationships across seniority levels (internal and external).
• Demonstrated leadership and strategic management capability including leading teams across multiple locations and driving results.
• Able to perform under pressure with competing fast-changing priorities; commercial acumen to support business decision-making.

Youll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding take care of the new member of the family or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico now you have one more reason to be HSBC and proudly live a culture of well-being balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

***Issued by HSBC Electronic Data Processing (México) Private LTD***