Due Diligence Interviewer

WHO WE ARE

S-RM is a global intelligence and cyber security consultancy. Since 2005wevehelped companies governments and private individuals solve some of their most complex challenges.

Wevebeen able to do this because of our outstanding people.Werecommitted to developing bright curious enthusiastic people who want to think critically solve complex problems and achieve success.

But we also know that workisnteverything.Itsabout the lives and careers it helps us build.Wereimmensely proud of this culture and we invest in our peoples wellbeing learning and ideas every day.

Wereexcitedyourethinking about joining us.

THE ROLE

We areseekinga proactive and organised nativeArabic andEnglish speaker to conduct live virtualpre-investmentinterviewsin both languageswith accuracyobjectivity anddiscretion.These interviews will be held with potentialhigh net worth individual(HNWI)investorsas part of adue diligence processwithan objectiveof verifying their identitiesand understanding their occupations and sources of wealthalong with their investment motivations.In this roleyou will collaborate and form part of our administration and operations teamworkingclosely with our global Corporate Intelligence teams including our investment migration due diligence practice.

The ideal candidate isa team playerwho isadaptablemeticulousandorganisedwith aproactivemindset toward contributingto the growth andevolutionof theservice and business. You willundergo structured onboarding andongoing trainingcovering:

a)Core interview techniquesbest practicesand active listening skills

1. b) System navigation and data handlingensuring discretion and confidentiality at all times.
2. c) Our end-to-end approach to managing and delivering a live interview process.

Your day-to-dayresponsibilities include but are not limited to:

Conducting professional virtual interviews:Conductingprofessionalvirtualinterviewsinboth Arabic andEnglishwith yourcamera on readingoutpre-scripted questionswith precision in either languageto theinterviewee(s)demonstratingactivelistening to theiranswers and probingeffectively where necessary.

Managing the full interview lifecycle:Managingthefulllifecycle of an interviewfrom pre-interview communications tohelpensure punctual attendancetoensuring allcompletedinterview recordings and materials are accurately stored and handled with the utmostdiscretion.

Communicating proactively with practitioners and stakeholders:Communicating proactivelyand professionallywith S-RM practitionersclients and interviewees (investors)initially withguidance butultimatelyindependentlyincludinginforming practitioner teams ofliveinterviewprogressandattendance andensuring your ownprompt and punctual attendanceat alllive interviews.

Troubleshootingand escalating issues appropriately:Identifyand troubleshoot technical and methodological difficulties promptly and effectively before and during live interviews taking initiative toresolve issues whereappropriate seeking guidance when needed and escalating more seriousconcernsto the team whilecommunicatingtheseto S-RM practitionersfor oversight.

Supporting overall interview service administration:Collaborating with theinterview teamin administering the overall interview service delivery andmaintainingthe smooth operation of the interview serviceincludingaddressing any ITchallengesliaising with relevant internal and external stakeholders andcontributing to planningmeetings.

We are looking forcandidatesto fill this roleat either our Cape Town or Kuala Lumpur office. Working hours will be set at 9am to 6pm SASTwith 1 or 2 later shifts from 12pmto 9pm SAST per week if based in Cape Town or 12pm to 9pmMYT on a regular basis if based in Kuala Lumpur.Wehaveflexible working arrangements available.

WHAT WERE LOOKING FOR

We think candidates with the following skills and experience are likely to succeed as an Interviewerat S-RM.

That said if youdontthink you meetall ofthe criteria below but are still interested in the job please apply. Nobody checks every boxwerelooking for candidates that are particularly strong in a fewareas andhave some interest and capabilities in others.

Werelooking for someone thatis able toadapt to change and work comfortably in a fast-paced environment this person will have some orall ofthese skills.

• Written and spoken fluency in Englishand Arabicand mastery of professional communicationisa must;

• Business literacy-an ability to engage with an investors explanation of theiroccupation/business interests/wealth compositionand probe appropriately for clarifications;

• Cultural sensitivity-ability to build trust withintervieweesclients colleagues andall stakeholders.

• Previousexperience in afast-pacedand technology-enabledcustomer complaints department and/or multifaceted communication andoperationsrole. Customer-facing experience is a plus;

• Proficientuse ofMicrosoft Office and ability to quickly adapt to new software and systems;

• Strong planning and organisational skills with high attention to detail;

• A proven ability to work unsupervised with strong interpersonal skills.

The successful candidate must have permission towork inKuala Lumpurby the start of their employment.

OUR BENEFITS

We offer thoughtful balanced rewards and supportto help our people do their best work and live their lives outside it this includes but is not exhaustive of:

• 20 days holidayper year in addition to bank holidays (1 day for every year of service up to a maximum of 25 days in total);
• Hybridworking and flexible working hours;
• EPF (Employees Provident Fund with a contribution rate of 12% employer & 11% employee;
• Life Insurance 4X annual salary.
• Parental Support:
• Fertility treatment leave 5 daysof leave per cycle of treatment per year;
• Maternity leave 26 weeksof full pay followed by 13 weeks of half pay;
• Paternity leave 6 weeksof full pay.
• Various Health and Medical Benefits including:
• Private dental and medical insurance(taxable benefit) for you and your family;
• EAP programmefor you and your immediate family;
• Free access to the world-famous mindfulness app

THE APPLICATION PROCESS

To apply for this role please submit an up-to-date CV and a cover letter tailored to this job description outlining why you think you are a great fit for the Due Diligence Analyst role our team and S-RM through this ad directly.

The application process will include:

1. A preliminary call which will be a chance for you to find out more about S-RM and the role.
2. A written research and assessment task. This will assess your analytical and writing skills and give you a better sense of the work we do.
3. First Interview a remotely run skills focussed interview.
4. Second interview - a remotely run skills focussed interview.

We nurture a culture of equality diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents experiences and perspectives.

To apply for this role please submit a tailored cover letter and CV to: Job Application for Due Diligence Interviewer at S-RM