Client Services Associate (Entry-level)

The Client Services Associate is the first point of contact for clients and it is responsible for liaising between Production and the client completing the preflight of new projects entering projects on PA and internal PD and sending projects to Production.

Description:

Respond to client requests for new project initiatives through our centralized technology

Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

Initiate all project related work by providing detailed budget schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

Where applicable initiate some project specifics to set the production team/individual project up for success

Take a proactive role in learning about clients industry business needs and company culture educating the project team and providing a high level of service

Monitor and communicate project progress ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

Serve as the central point of contact for and liaison between external client contact and internal production staff

Set and fulfil client expectations

Comply with all ISO regulations processes and procedures

Potentially troubleshoot problem projects

Understand and abide by individual project instructions and effectively communicate to the production team

Investigate client complaints where applicable

Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

Job requirements

Superior written and spoken communication skills in English

Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service

Effective time management and ability to multi-task in a fast-paced environment

Proficiency in Microsoft Office (Word Excel Outlook)

Ability to work well with people from a variety of different backgrounds and cultures being able to work independently and as part of a team

Required experience and qualifications:

Minimum Bachelors degree or its equivalent

Experience in customer service

Desired skills and experience:

Knowledge of a second language

Experience coordinating projects and assignment of resources