Researcher

Collinson is the global privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 2200 global colleagues.

Purpose of the job

As a Research Manager you will support the delivery of high-quality insight-led research that underpins business decision-making across Collinson. Working as part of the central research hub you will own the execution of day-to-day research initiatives while supporting Senior Research Managers on global and strategically critical programmes. This role is hands-on and delivery-focused ensuring research is rigorous efficient and actionable while contributing to a consistent and scalable global research approach.

Key Responsibilities

Lead the end-to-end delivery of day-to-day research initiatives ensuring research is well-designed methodologically sound and insight-led

Support Senior Researchers on global or strategically critical research programmes contributing to research design execution analysis and synthesis

Develop research briefs questionnaires discussion guides and analysis plans aligned to business objectives

Execute quantitative research projects including survey scripting fieldwork management data analysis and reporting

Partner with stakeholders across product marketing commercial and partnerships teams to understand research needs and translate them into robust research approaches

Act as a point of contact for stakeholders on BAU research requests providing guidance on feasibility timelines and methodology

Manage research vendors on assigned projects including briefing quality assurance and delivery management

Ensure research is conducted in line with ethical standards governance frameworks and best practices

Translate research findings into clear compelling insights and practical recommendations for diverse audiences

Contribute to maintaining a central repository of research outputs ensuring findings are accessible and reusable

Support consistency in measurement approaches and identify opportunities to improve efficiency or consolidate recurring research

Adapt priorities and focus areas in response to evolving business needs

Knowledge skills and experience required

Experience delivering research projects in a commercial consultancy or agency environment

Strong grounding in quantitative research methodologies; qualitative exposure a plus

Experience with survey scripting and analysis tools (e.g. Qualtrics); exposure to statistical tools (e.g. Excel Python or R) beneficial

Ability to translate data into clear insights and actionable recommendations

Strong attention to detail and structured problem-solving skills

Solid project management skills with the ability to manage multiple concurrent research initiatives

Strong stakeholder management and communication skills

Understanding of research ethics and adherence to relevant codes of conduct (e.g. MRS Insights Association or equivalent)

Proactive organised and comfortable working with guidance in a fast-paced global environment

Degree-qualified or equivalent relevant research experience

Experience in travel loyalty fintech or consumer-facing industries is a plus

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).

If you need any extra support throughout the interview process then please email us at