Quality and Training Manager B1
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Job Location:
Monthly Salary:
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
This opportunity is only open to applicants who are currently Priority Movers. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.
This is a team manager role based within the Student Awards Agency for Scotland (SAAS) Operations within our Quality and Performance Team. The Teams purpose is to carry out quality assurance across operations and maintenance of all operational guidance and training.
The main aim of the role is to manage Quality and Performance staff to carry out operational quality assurance identify any areas of concern manage the implementation of guidance changes and delivery of training.
Responsibilities
Responsibilities
- Manage the performance of 2-3 members of staff escalating any concerns and adhering to HR policies.
Manage and process QA workflows ensuring service level agreements are met and resolving any feedback queries.
Collate manage analyse and present quality data to management identifying and escalating risks to section managers and suggesting improvements to guidance and training.
Manage user accepting testing creating test scripts preparing data escalating and logging potential defects to test any system changes prior to deployment to the live system.
- Review create and deliver training materials across all operational schemes.
- Review draft and publish operational guidance including the operational knowledge base shell letters and emails.
- Manage escalated cases by reviewing and interrogating student data to establish steps taken and recommend potential solutions by preparing case notes to be reviewed by senior management and review panels as necessary.
- Proactively communicate with internal and external stakeholders effectively communicating operational policy and procedures.
Qualifications
Working pattern
This role is a temporary position with an expected commitment of 5 months.
How to Apply
Applications for this position will only be accepted from substantive B1 grade employees.
Please submit a statement outlining your suitability for the role relevant skills and experience and what you would bring to the team (maximum 500 words).
Vacancies close at 12:00pm on Tuesday 14 April 2026.
Selection Process
All applicants will be invited to an informal discussion. There will be no formal testing or assessment.
Discussions are expected to be scheduled for w/c tbc.
Further Information
Required Experience:
Manager
