Senior Maintenance Manager

Job Purpose:

To lead and oversee all aspects of maintenance and facility management within the club ensuring that all buildings systems and equipment are safe fully operational and presented to the highest standards. This role is critical in delivering a seamless and high-quality experience for members and staff by proactively managing preventative maintenance repairs compliance and contractor relationships. As a senior Maintenance Operative you play a key role in fostering a safe welcoming and well-maintained environment that reflects the clubs values and supports its mission to be a great place to work and a great place to belong.

Role and Responsibilities:

Members:

Excellent communication and Customer Service Skills with our Members

People:

• You will be responsible for the smooth running of the maintenance team
• Distributing tasks to the team
• You will hold regular weekly meetings with the GM to discuss tasks and any issues
• Liaise with Senior Management and HODs regarding their departmental maintenance requirements

Operations:

• Health & Safety Compliance: Maintain high standards of health and safety ensuring all policies are followed.
• Responsible for Jira & Maintenance rotas
• Lead day-to-day maintenance of the Club building and areas under the Clubs control including all machinery lighting electrical appliances plumbing and drainage heating and air conditioning;
• Ensuring that pool plant equipment the water spa and surrounds are always in a safe and clean condition. Water testing Water meter readings Pool backwashes Pool tests in plantroom Shower / Steam room drainage Pool plant operations (Chlorine and PH)
• PPM checks and maintenance issues prioritised and actioned. System logs updated on WAM computer program
• Organise the redecoration and refurbishment of the club as necessary
• Assisting with the receipt of deliveries stocks and supplies including loading / unloading as necessary
• Assisting in ensuring the security of the building and its contents paying particular attention to alarms locks fire extinguishers and maintaining records where necessary
• To be fully aware of and understand departmental N.O.P.s EOPs and Club emergency procedures
• Maintain records of all work carried out to all equipment within the Club.
• Stock takes
• Understanding of Water Hygiene
• Basic computing skills in Excel & Word
• Other ad-hoc support as reasonably requested.
• Prepared to work across a 7 day period including some evenings and weekends as per rota.

Finance:

• Maintain budgets and cost control

Cultural / Values

• Commit to the company values and personality.

Our Values:

Independent We are not-for-profit. We are inclusive unpretentious and trustworthy

Supportive We genuinely care - We are supportive of our community members and each other

Welcoming Not just another corporate gym - We do things a little differently

United Coming together on the journey Developing a unified and capable team committed to our vision

Our Personality:

Friendly Outgoing enthusiastically engages with both colleagues & members

Motivated Positive Brings a can-do energy that brightens up those around them

Proud Engaged Part of the team driven to make a genuine contribution

Be aware of the core business anchors of Colets and embed them into your department:

• Create the right environment
• Being a Great place to work
• Going Beyond Member Satisfaction
• Fuelling Surplus to Reinvest

KPIs:

• NPS Scores
• Jira Task List Completion

Preferred Skills Qualifications and Experience:

• PPO Pool Plant Operator
• Electrical qualification
• Gas qualification
• Health & safety qualification
• First Aid and Defibrillator
• High levels of attention to detail the ability to think methodically prioritisation skills good communication skills; both internally and with suppliers and third parties.
• Physically fit enough to be able to undertake arduous or difficult tasks (lifting and carrying work will be involved).
• Be always well-presented and polite to members and staff and able to work as part of a team or as an individual (must be self-motivated) have a can do attitude be able to adhere to deadlines and get tasks done when asked for and above all else a drive to continuously improve and the ability to adapt to various scenarios.
• Excellent communication skills
• Customer service experience

Personal Qualities:

Motivated friendly and approachable.

Proud of delivering high-quality service.

A can-do attitude with the ability to solve problems under pressure.

Passionate about making a difference in a not-for-profit environment.

Required Experience:

Manager