Patient Administration Lead

Patient Administration Lead - Fixed Term
The Manor Hospital
30 Hours 12 Months Fixed Term
Salary: Up to 30225.00 FTE per year (depending on level of experience training and qualification)

The Manor Hospital in Bedford is part of Circle Health Group Britains leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administration Lead to join their team of staff in theAdministration department.

This is a part-time role for 30 hours a week over 5 days Fixed Term. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• Lead and coordinate the daily activities of the patient administration team ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Act as the key point of contact for operational queries and escalate issues where required.
• Ensure the smooth running of patient bookings admissions discharges and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.
• Provide day-to-day supervision coaching and support to administrative staff.

Applicants should meet the following criteria:

• Experience in a healthcare administration or patient services role.
• Strong leadership team coordination or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.
• Experience working in a hospital or private healthcare environment.
• Knowledge of RTT referral-to-treatment timelines and patient pathway standards.
• Understanding of GDPR information governance and confidentiality principles.
• NVQ Level 3 or equivalent in Administration Customer Service or Health and Social Care

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits including:

• 25 days holiday per year bank holidays increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies including enhanced Maternity Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act as we strive to attract candidates with diverse experiences backgrounds identities or expressions skills work stylesand more.

Were passionate about creating an environment where our people can thrive grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless compassionate committed collaborative brave agile tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: