Income Officer

We are working closely alongside a Local Authority in Redbridge to assist with the appointment of an Income Officer on a 2-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 19.00 - 25.04 per hour

Summary:

The Income Officer role sits within the Revenues Benefits & Transactional Centre and focuses on income collection debt recovery and supporting vulnerable residentsparticularly care-experienced young peoplewith housing-related financial matters.

Responsibilities:

• Manage invoicing and collection of fees and charges across council departments.
• Proactively monitor and recover outstanding debts ensuring targets are met.
• Support care-experienced young people with housing benefit and Universal Credit processes.
• Create and manage rent accounts within the housing management system (Cx).
• Act as liaison between Housing Benefit/Universal Credit teams and housing/childrens services.
• Provide advice and support to residents regarding rent benefits and housing obligations.

Essentials:

• Strong experience in debt collection income recovery or housing-related services.
• Good knowledge of housing legislation (Housing Act 1996 Homelessness Reduction Act 2017 Protection from Eviction Act 1977).
• Understanding of welfare benefits including Universal Credit and Housing Benefit.
• Experience working with vulnerable individuals and providing customer-focused support.
• Strong communication and interpersonal skills with the ability to handle complex cases.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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