Fraud and Financial Crime Apprenticeship

At the Cumberland Building Society we are on a journey through a digital revolution and were looking for people to help us deliver a world class service to customers something you wouldnt see anywhere else.

During your time with us well show you what it means to be part of Team Cumberland. Youll see and experience various roles within the business and can try your hand at different skills. Well support you in your apprenticeship by ensuring you get the time and resources you need to complete coursework.

Alongside all of that we will show you what Kinder Banking means to us and how you could be part of its future.

The Apprenticeship role will sit within our Fraud and Financial Crime functions who play an essential part in how we service our customers and protect our business. Some of key areas you will gain experience in are:

• Raising awareness on the impact of fraud to both our customers and colleagues.
• Delivering excellent customer service to our customers who have fallen victim of fraud & scams.
• Transaction monitoring to help protect the Cumberland from Financial Crime
• Investigating and reporting of Suspicious Activity Reports (SARs)

Your work will support us to meet both internal and external customer expectations working together to achieve our service level agreements. Youll become multi skilled in key tasks supporting the delivery of excellent customer service as well as playing a key role in helping to protect the Cumberland from the risk of fraud and financial crime.

Youll attend training events to support your learning and development and complete a Level 3 Business Administration Apprenticeship. Upon completion of your a Level 3 Business Administration Apprenticeship you will be eligible to complete an industry renowned qualification ICA Certificate in Anti Money Laundering.

About you

To be successful youll have the ability to communicate with people at all levels to build and sustain relationships with customers and colleagues alike as well as working on the ground with people across all areas.

Youll be comfortable working towards deadlines and adept at progressing tasks both as part of a team and on your own initiative.

Youll also have a passion and drive to learn new systems and processes.

Our Promise to You

• Salary 20964 p.a.
• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 2 days.
• Learning and Development opportunities - We want you to grow in your role. Well work together to support your personal and professional development.
• Health and Wellbeing - a calendar of events and activities throughout the year Mental Health & Wellbeing champions and Cycle to Work scheme.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

Sound Good

The closing date for these positions will be 08May 2026 but we might approach you before to invite you to our assessment day. So if you think youve got what were looking for keep an eye on your inbox.

Were here to create a banking experience thats kinder to people and planet.

Unlike banks we dont have public or private shareholders which means we can invest 100% of our profits back into our business. As a result our business is purpose-led financially strong socially responsible and always focused on our people planet and communities.