INTERNAL APPLICATIONS ONLY Resident Experience & Business Support Supervisor

About Us:

Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.

About the role:

The role requires a supervisor to provide a professional proactive role in delivering Business Support functions to the organisation. This will include providing supervision to all the Business Support Officers working in the relevant team ensuring the delivery of Business Support functions that support the relevant service area deliver on its statutory and regulatory obligations and provide a seamless service to Residents.

The successful applicant will provide creative and innovative solutions to operational problems and issues that may arise to ensure delivery of an excellent service to residents

They will also provide specialist knowledge and expertise on the Business Support functions related to the relevant service area understanding the purpose of those functions in delivering a seamless service to Residents that meets statutory and regulatory standards

>> Click here to download the Role Profile <<

Key Responsibilities:

To supervise the delivery of Business Support in the relevant service area as set out in the Service Level agreement.

To provide specialist knowledge and expertise within the relevant Business Support service area which engages
customers / stakeholders and enables them to make effective use of the service.

To ensure excellent customer services standards are maintained when delivering Business Support functions in the relevant area

To support colleagues in the delivery of Business Support in the relevant service area

To undertake Business Support Activities as set out in the relevant Service Level agreement

To contribute to the delivery of services whilst maintaining cost effectiveness and value for money

To work with colleagues and team leaders to identify areas for improvement ensuring the support offer remains appropriate for all service users.

Qualifications and Requirements:

Experience of having worked in a fast paced customer focused environment.

Good knowledge and application of IT systems and software packages.

Relevant legislative and or procedural knowledge for specialist area.

Ability to work with minimum supervision using problem solving skills and initiative to provide a customer focused service.

Excellent levels of literacy and numeracy.

Ability to work flexibly balancing competing priorities and meeting deadlines whilst understanding the needs timescales and deadlines of others

Ability to deal diplomatically and confidentially with a wider range of customers both internally and externally

Ability to identify improvements to processes and systems and to share the recommendations with the wider team.

Clear Communication skills

Ability to build strong relationships

Goal-oriented focus with the customer in mind.

Willingness to learn

Terms and conditions:

The below terms and conditions apply to this role:

Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council please visit Information:

If you have any questions about this vacancy or the application process please contact Elisabeth Sippings Head of Service at .

If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email at .

Click here for further information on the Human Resources recruitment privacy notice.