Bar Front of House Supervisor

About Us:
Located in the heart of Thames Ditton our private health club is not just another corporategym. As a not-for-profit organisation we pride ourselves on being welcoming supportive andindependent. We offer a personalised approach to fitness and well -being creating anenvironment where members and staff alike feel valued and inspired.

Job Purpose:
Were looking for a friendly and motivated Bar Supervisor to oversee the daily operations of
Basils Bar. Youll ensure a welcoming atmosphere high service standards and smooth bar
operations while supporting and leading the team.

Role and Responsibilities:
Members:
Build relationships with members address their feedback and ensure a personalisedand friendly experience.
Handle complaints and follow up with relevant manager
Customer Service Maintain a welcoming and friendly atmosphere handle queriesand ensure cleanliness and compliance.

People:
Team Leadership Train support and motivate staff to deliver outstanding service.
Communication & Reporting Provide shift reports update management and liaisewith event organisers.
Conduct performance Management reviews with Bar Manager

Operations:
Health & Safety Compliance: Maintain high standards of health and safety ensuring allpolicies are followed.
Daily Operations Supervise bar service ensuring efficiency and excellent customerexperience. Act as the lead when the manager is absent.
Closing & Events Oversee bar operations during events manage closing duties securethe premises and follow all procedures.
Stock & Inventory Monitor stock levels restock as needed and ensure vendingmachines are maintained.
Compliance & Safety Ensure adherence to licensing laws health & safety regulationsand company policies.

Finance:
Maintain excellent stock control
Work with Bar Manager to maintain budgets and cost control

Cultural / Values
Commit to the company values and personality.

Our Values:
Authentic We are not-for-profit. We are inclusive unpretentious and trustworthy
Supportive We genuinely care - We are supportive of our community members and eachother
Welcoming Not just another corporate gym - We do things a little differently
United Coming together on the journey Developing a unified and capable team committedto our vision

Our Personality:
Friendly Outgoing enthusiastically engages with both colleagues & members
Motivated Positive Brings a can-do energy that brightens up those around them
Proud Engaged Part of the team driven to make a genuine contribution

Be aware of the core business anchors of Colets and embed them into your department:
Create the right environment
Being a Great place to work
Going Beyond Member Satisfaction
Fuelling Surplus to Reinvest

KPIs:

• Member NPS Score
• Stock Control

Qualifications / Educational Requirements:
First Aid and Defibrillator
Customer Service Training Preferred

Preferred Skills and Experience:
Previous bar or hospitality experience ideally in a supervisory role.
A friendly and approachable attitude with great customer service skills.
Strong leadership and team management abilities.
Attention to detail especially with stock control and health & safety.
The ability to work evenings weekends and during events.

Personal Qualities:
Motivated friendly and approachable.
Proud of delivering high-quality service.
A can-do attitude with the ability to solve problems under pressure.
Passionate about making a difference in a not-for-profit environment.

Required Experience:

Manager