Manager, Customs Brokerage, Amazon Customs & Trade

Amazon is seeking an experienced candidate to develop and manage our growing global supply chain as part of Amazon Global Logistics. Since 1995 Amazon has focused on being Earths most customer-centric company. Amazon Global Logistics supports and advances this mission by developing game-changing international capabilities and innovative supply chain strategies. We are a fast-paced exciting and growing organization in search of the planets most talented supply chain professionals. We think globally act locally to revolutionize a worldwide customer experience and fulfill our promise to become the worlds first truly global e-commerce company.

We are seeking an experienced Manager Customs Brokerage to lead risk management and compliance operations across our UK customs clearance network. This role encompasses strategic oversight of ocean air rail and truck cross-border shipments for both third-party and first-party entry filing operations in UK.

The Manager will develop and implement comprehensive risk management frameworks establish operational controls and drive compliance excellence across all customs activities. You will lead cross-functional collaboration with sellers vendors third-party customs brokers and internal operations teams to ensure seamless shipment preparation documentation accuracy and clearance performance. This includes proactive monitoring of clearance status identification of systemic risks and strategic escalation management to senior leadership when necessary.

The ideal candidate brings deep industry expertise in advanced UK customs and regulatory requirements with demonstrated mastery of entry filing procedures product classifications tariff codes and documentation standards. You will serve as the subject matter expert and strategic advisor driving operational excellence through policy development process standardization and continuous improvement initiatives.

Join us in defining the future of Amazons international logistics operationsbuilding scalable compliant and customer-centric customs solutions that move the world forward one strategic initiative at a time.


Key job responsibilities
Risk Management & Compliance Leadership:
- Develop and implement comprehensive risk management frameworks for Customs Brokerage activities across UK operations
- Lead holistic operational excellence programs linking policies standard operating procedures internal controls monitoring and reporting with operational and compliance improvement
- Serve as subject matter expert and advocate for compliance across all Customs activity working collaboratively with technology product management legal and other key stakeholder groups
- Monitor anticipate and drive proactive change through deep expertise of trade topics including regulatory changes evolving supply chain models and innovative solutions to remove barriers

Operational Strategy & Execution:
- Develop operational and execution strategy for Customs Brokerage risk mitigation spanning UK and EU operations
- Drive strategically important initiatives (planning automation optimization) working cross-functionally to identify key areas of opportunity
- Create and iterate upon metrics to measure performance and identify defects and trends delivering best-in-class quality performance productivity and cost management
- Drive standardization of operational procedures; partner with operations and technology teams to build repeatable and predictable structures in areas of ambiguity to increase consistency and reliability

Stakeholder Management & Communication:
- Work effectively across various organizational levels and geographies as a strong communicator and highly collaborative partner
- Partner with Finance Legal Accounting Tax and related teams for comprehensive risk assessments
- Lead cross-functional initiatives to drive large-scale continuous improvement efforts
- Provide regular reporting and insights to senior leadership on risk posture and mitigation strategies

A day in the life
Risk Monitoring & Stakeholder Engagement

Your day typically begins by reviewing overnight customs clearance activities and identifying any emerging risk patterns. Youll check dashboards for SLA performance and exception trends across UK operations.

Youll start with a quick sync with your Customs Brokerage Operations team to understand any overnight issuesperhaps a shipment held for additional documentation or a new regulatory interpretation that could impact clearance procedures. Youll assess whether these are isolated incidents or indicators of systemic risk requiring immediate mitigation.


- Bachelors degree or equivalent
- Experience engaging with regulatory agencies in permit applications or equivalent
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- 5-7 years of progressive experience in UK customs brokerage compliance audit or risk management with at least 2 years in a leadership or strategic role
- UK Customs Broker certification or equivalent professional qualification

- Masters degree or equivalent
- Experience developing and implementing of standards policies and programs or equivalent
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Knowledge of Microsoft Office products and applications at an advanced level
- Experience in warehouse operations and logistics or equivalent
- Experience contributing to the definition and implementation of automation opportunities within an operations environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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