Digital Collaboration Analyst

About us

Were the team behind digital retailer Very.

Our purpose helping families get more out of life powers everything we do.

And we want our people to get more out of life too! If youre high-performing ambitious and make the most of every opportunity we want to hear from return youll enjoy heaps of flexibility great perks and benefits and the freedom to be yourself keep learning and take your career wherever you want it to go.

If you love making a difference youll love making it sparkle for millions of Very customers.

About the role

We are looking for a passionate customer driven individual towork as part of ateam ofevangelists for Digital Collaboration engagement and support across TVG.

Promote the adoption of collaboration tools across TVG driving innovation researchingnew technologiesand adoption of new features within the digital collaboration space

Digital Collaboration Analystscombine creativity technicalexpertiseand confident communication to help colleagues get the most out of our digital tools. They design and deliver engagingdigitalfirstcontent such ashowtoguides videos and interactive resources that make technology simpleaccessibleand relevant. Confident in training and presenting they support and educate colleagues across the businessfrom frontline teams to SMT GLT and Executive members whenrequiredadapting their approach to suit different audiences. By blending innovative content creation with strong facilitation and stakeholder engagement skills Digital Collaboration Analysts drive adoption improve digitalconfidenceand enable smarter ways of working.

Key Responsibilities

Be part of a team of DigitalCollaborationAnalyststo support the following:

• Adoptionandutilisationof digital collaboration tools across TVG estate

• Support Digital Champions by providing:

• Clear escalation routes into the Tech Bar for recurring orhigh impactissues

• Simpleready to usecommstipsand guidance they can share with their teams

• Early visibility of upcoming changespilotsand new features so feedback can be gathered before wider rollout

• Ongoing supportcheck insand collaboration to help Champions feel confident in their role
• Escalate to theTech Bar and Digital Collaboration Leadwhen issues arise and support accordingly.
• Provideadditionaluser guides and training whenrequired be creative and engaging delivering in digital ways such as videosand process mapsmaking them more engaging than traditional paper driven engagement.
• Build new tools using Office 365 when relevant i.e. requests SharePoint pages teams pagesPower apps and intranetpages keep up to speed with the change in technical currency.
• Work closely with ourPeople/Comms Teams to underpin their strategy.

• Where required analysts must also be able toengage professionally with senior stakeholders includingSMTGLTand Executive members. This may involvedemonstratingtools explaining adoption challenges presenting insights or supporting senior leaders directly with digital ways of working. The ability to communicate clearlyconciselyand confidently at all levels of theorganisationis essential.

Digital collaboration tools

• Own theutilisationof Digital collaborations tools for Tech.

• Manage updates and new functionality with the agreed tool setsshowcasenew functionality by using the hints and tips and promote throughViva Engage and digital champions.

• Attend events on upcoming changes to tools and help with the roadmap for the future enhancements.

• Ensure there is no shadow Tech in local tribes deviating away from the strategy define collaboration tools usage.

Innovation

• As a team you willbe responsible forcoming up withnew ideasand ways of creating engagement of all digital collaboration tools.

• Promotion of the teams offerings and ensuring new ways of working and continuous improvements for our colleagues is at the heart of theteamsmantra.

• Meet with tribes to offer relevant digital collab solutions to their problems

Adoption

• Showcasethe use of tools and support peoples requirements to adopt.

• Create user guidesandhold training sessions and creative sessions to inspire and support.

• Create videos for ease of play back on howtoto support our colleagues

• Promote the weeklyhints andtips

• Grow theTech support hubin usage and drive ideas for engagement

• Recruitand support digitalchampionsfor thebusiness forTechtoenable self-support

About you

• Basic knowledge of web-based technologies including collaboration tools.

• You have excellent problem-solving skills with a creative and innovative mindset.

• Knowledge of the Office 365 suite and technologies.

• You are comfortable working in a fast-paced environment which means that you are also a superb organiser with excellent communication skills.

• Appetite to grow and develop the role

• Knowledge of Agile / Scrum

• Basic understanding of Mac and Windows operating systems

• Basic understanding of Adobe suite

• Youhave basic experiencein Tech End User and Mobile technologies.

• Competency withone-to-onetraining and group presentations

• Competency creating user guides videosand documentation to encourageself-help.

• Abilitytopresentideasin user-friendlylanguage.

Some of our benefits

• Flexible hybrid working model

• Inclusive culture and environment check out our Glassdoor reviews

• 250 flexible benefits allowance to suit your needs

• 27 days holiday bank holidays

• Udemy learning access

• Bonus potential (performance and business-related)

• Up to 25% discount on

• Matched pension up to 6%

• More benefits can be foundon our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly and if successful in securing this role you will be required to undertake a credit CIFAS Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken including any unspent criminal convictions.

What happens next

Our talent acquisition team will be in touch if youre successful so keep an eye on your emails! Well arrange a short call to learn more about you as well as answer any questions you have. If it feels like were a good match well share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two-stage interview process for this position:

1st stage - A 60 minute video call / face to face interview with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd Stage A final stage interview with a more Senior member of the team.

As an inclusive employer please do let us know if you require any reasonable adjustments.

Diversity inclusion and equal opportunities
Werebuilding a culture of everyday inclusion and welcome applications from anyone who believes they can do the job. We dont discriminate based on age disability gender reassignment marriage or civil partnership pregnancy or maternity race religion or belief sex or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply interview or perform a role let us know via Well be happy to support you.

Were proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.

Required Experience:

IC