Customer Technologist

Customer Technologist Co-Op
Location: Sandy Bedfordshire
Company: Flamingo Horticulture
Reporting to: Head of Technical Sandy

About Flamingo Horticulture

Flamingo Horticulture is a leading global supplier of fresh produce and flowers working with major retailers to deliver high-quality products while maintaining the highest standards of food safety sustainability and innovation.

We are seeking a Customer Technologist to join our Technical team in Sandy supporting the Co-Op customer account. On a full time basis

The Role

The Customer Technologist will provide technical support across the Flamingo business working closely with technical commercial NPD procurement supply chain and operations teams. The role focuses on maintaining product safety quality and compliance while supporting customer requirements and protecting both Flamingo and customer brand integrity.

This role involves analysing technical data monitoring product performance maintaining specifications and supporting technical projects across the business.

Key Responsibilities

Act as the main day-to-day technical contact for the customer technologist.
Analyse technical data and produce reports to monitor KPI performance.
Monitor quality performance using QMS data and support product and process improvements.
Produce weekly complaints KPI reports and recommend corrective actions.
Assist with artwork and label approval to ensure compliance with customer requirements.

Conduct grower visits when required to review product quality and ensure specifications are met.
Maintain accurate and up-to-date customer specifications on internal systems and customer portals.
Support the customer account team including Technical Managers Commercial teams and NPD.
Participate in technical projects and deliver outcomes within agreed timeframes.

Produce and maintain technical documentation and reports.
Build strong working relationships with internal teams including Technical Commercial NPD Packaging and Operations.
Provide support and cover for other members of the technical team when required.

Key Skills and Competencies

Strong analytical skills with the ability to interpret technical data.
Highly organised with excellent attention to detail.
Able to work in a fast-paced environment and manage multiple priorities.
Strong communication skills with the ability to influence and collaborate with others.
Logical thinking and sound decision-making ability.
Able to build effective relationships with colleagues customers and suppliers.
Flexible and adaptable to changing business needs.

Working at Flamingo

Flamingo is committed to maintaining high standards in health and safety product quality ethical business practices and environmental responsibility. Employees are expected to contribute to continuous improvement support waste minimisation initiatives and ensure a quality-first approach in all aspects of their role.