Customer Engagement Lead Fixed Term Contract

Customer Engagement Lead

Drive customer-centric strategies that transform patient journeys and accelerate brand adoption across markets.

Your new role

AsCustomerEngagement Leadyoullshape how we connect with healthcare professionals and patients across our international markets. Yourexpertisein customer insights and journey mapping will be central to designing engagement strategies that truly resonate with our diverse customer base and drive meaningful patient initiations.

Day-to-day your responsibilities will include:

• Designing and implementing comprehensive customer engagement strategies that align with business goals and enhance customer satisfaction across key segments

• Gathering andanalysingcustomer data to uncoverbehaviours preferences and trends that inform targeted engagement initiatives

• Leading the creation and refinement of customer journey maps toidentifyinteraction points pain points and opportunities for enhancement

• Collaborating with cross-functional teams including marketing sales medical and market insights to deliverpersonalisedcustomer engagements across channels

• Developing targeted engagement campaigns with the Digital Engagement team that increase patient initiations and drive market share growth

• Establishing feedback mechanisms such as surveys and focus groups to continuously improve customer experience and engagement effectiveness

• Monitoring engagement metrics and preparing regular reports with actionable insights and recommendations for stakeholders

Your new department

You will joinUKCustomer Engagement - the bridge between the business and customers. The team drives commercial excellence through consistenthighqualityinteractionsbased on robust insightsthat deliver measurable business outcomes. We lead digital customer engagement using channelsanalyticsand automation to personalise reach at scale create educational content and continuously refine messaging and offerings using customer and performance data.

Your skills & qualifications

Werelooking for a strategic thinker with a passion for understanding customer needs and translating insights into with you:

• Bachelors degree in Marketing Business Communications or a related field

• 3 years of experience in customer engagement insights marketing or a related role within the pharmaceutical or healthcare industry

• Strong analytical skills with the ability to interpret complex data and translate it into actionable engagement strategies

• Understanding ofbehaviouralinsights and proven experience in customer journey mapping development

• Excellent communication and interpersonal skills withdemonstratedability to build relationships and influence cross-functional teams

• Experience in campaign management project coordination and working collaboratively in matrix environments

• Proficiencyin CRM platforms and marketing automation tools is an advantage

• Familiarity with data governance privacy regulations and ABPI code is preferable

Working at Novo Nordisk

Every day we seekthe solutionsthat defeat serious chronic diseases. To do this we approach our work with determination constantcuriosityand a commitment to finding better ways forward. For over 100 years this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking shared purpose and mutual respect come together to create extraordinary results. When you join usyourenot just starting a job yourebecoming part of a story that spans generations.

What we offer