Specialist HR Operations

At Food LionAssociates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion and in return we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

***Must sit in Raleigh as position will support the Raleigh and surronding area.***

Provides functional technical and process guidance to ensure the companys treatment of associates is fair respectful and consistent with our core values and policies promoting positive working relationships and driving associate engagement with the brands business and priorities. As the primary HR resource for a region the HR Operations Specialist reviews concerns and questions directly from assigned Store Managers and Directors of Operations. Responds to associate contacts through HR self-service cases and Ethics Point. Provides advice and counsel to all business partners. Ensures consistent application of policies HR practices and programs within assigned geography.

Principles and Responsibilities

• Provides advice counsel and guidance to retail Directors and Store Managers on HR related questions processes policies and procedures (i.e. coaching counseling disciplinary actions); and documents interactions in the HR case management system
• Provides recommendations to associates on how to respond to and mediate sensitive work situations management/associate conflict and peer relations; and documents interactions in the HR case management systems
• Partners with retail Directors to leverage HR data and develop action plans and strategies to improve work relationships build morale and increase productivity and retention
• Provides on-site support for crisis management workplace violence and critical incidents as needed
• Reviews all accommodation requests (medical religious pregnancy etc.) documenting the interactive process in the HR case management system.
• Collaborates with the Asset Protection team to provide critical incident support and dispositions for investigations
• Cascade HR related communications and trainings across assigned regions and drives successful implementations of HR programs/processes (i.e. talent management merit process wage/compensation reviews HR related trainings)
• Engages with the shared services organization when specific expertise is required and to ensure proper execution of HR processes (i.e. LOA and Workmans Compensation)
• Responsible for responding to preventive labor activity in assigned geographical areas or as needed
• Conducts thorough confidential and timely workplace investigations as needed
• Other duties as assigned

Basic Qualifications

• Solid knowledge of a variety of HR concepts practices and procedures
• Thorough knowledge of employment-related local state and federal laws and regulations governing employment (EEO wage and hour employee benefit leave)
• Interprets policy and procedures consistently and objectively specific to the individual circumstance
• Excellent communication and interpersonal skills to interact effectively with all levels of staff and management
• Strong organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to handle confidential information with discretion integrity and professionalism
• High degree of independence in completing work assignments and making decisions concerning various human resource activities
• Ability to work independently as well as part of a team.
• Field based role must reside within/nearby assigned geography

Preferred Qualifications

• Masters degree in HR Industrial and Organizational Psychology or other related field
• Experience working in a multi-unit work environment
• HR Certification

Experience

• 3 to 5 years of HR related work experience

Skills and Abilities

• Excellent verbal and written communication skills
• Strong conflict resolution skills
• Excellent organizational skills attention to detail and ability to prioritize tasks
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite and HR case management software
• Ability to quickly learn the organizations HRIS

Physical

• Prolonged periods of sitting while performing computer work functions
• Maintain a Class C drivers license
• Must be able to access and navigate travel in a muti-unit geography

Travel

• 25% to 30% travel as needed
• Maintain a registered and insured motor vehicle
• Visits retail locations as needed
• Travel outside of assigned geographies for meetings training or providing HR support

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including pregnancy childbirth and related conditions) national origin age disability sexual orientation veteran status gender identity or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process please contact our Recruiting Department