Customer Services Change Specialist (Voice)

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Customer Services Change Specialist (Voice)

Location: Basildon

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrows bright

est talent those that embody a spirit to improve not only their lives but those around them. From college students to seasoned and experienced professionals we encourage you to apply. SS&C prides itself on hiring diverse honest dynamic individuals who value collaboration accountability and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
• Training: Hands-On Team-Customised throughout your career

What You Will Get To Do:

• Management company change requests
• Internal Voice initiatives and improvement opportunities
• Supporting delivery of wider business change impacting Voice
• Representing Voice in audits meetings and project discussions
• Helping ensure operational change is practical well-managed and embedded effectively within the contact centre

What You Will Bring:

• Quality driven with a pride in delivering excellence
• Able to build effective relationships with internal and external clients and their customers
• Willing to successfully adapt to changing demands and conditions
• Able to communicate appropriately through different methods; suitable for varying audiences
• Expected to take responsibility for the completion of objectives and tasks; holding themselves and their team accountable
• Able to demonstrate integrity as well as using their initiative to seek out new opportunities to enhance the service
• Able to work in co-operation with others to achieve the desired outcomes

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.