Customer Support Representative( Domestic Campaign)
Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Marham is looking for a Customer Support Representative to join our dynamic and mission-driven team. If you have a strong background in the pharmaceutical or healthcare industry and a passion for delivering exceptional customer service wed love to hear from you!
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Handle and resolve customer complaints with empathy and accuracy ensuring a positive and compliant resolution.
- Maintain detailed and accurate records of customer interactions and issues in line with pharma industry standards.
- Collaborate with internal departments (tech medical operations) to resolve complex issues efficiently.
- Stay up-to-date with Marhams services and any regulatory requirements that may affect communication with users.
- Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and care.
Requirements
Requirements
- Education: Bachelors degree (preferably in Pharmacy Life Sciences or a related field).
- Experience: Minimum 5 years of experience in customer support or complaint management ideally within the pharmaceutical or healthcare sector.
- Strong written communication skills in English.
- Familiarity with chat systems CRM tools and online customer service platforms.
- Ability to work under pressure multitask and meet performance KPIs.
- Demonstrated ability to resolve complex customer concerns in a regulated industry.
- Shift Timings: Multiple shifts (specific hours to be discussed during the interview).
Required Skills:
Education: Bachelors degree in Computer Science (BSCS) or Information Technology (BSIT). Experience: Minimum of 1 year of experience in IT networking. Technical Expertise: Proficiency in LAN and WAN technologies. Knowledge of network infrastructure configuration and troubleshooting
