Research & Support Analyst

We are seeking for Research & Support Analyst to join our team. To be successful in this position youll be a self-starter capable of delivering brilliant creative ideas and show amazing attention to detail. We are looking for an individual with experience in record keeping timesheet and data entry.

Key Responsibilities

• Carrier company invoices are reviewed in detail.
• Collect the relevant information such as BOL number Pro Numbers Consignee and consigner and many more.
• Process them within the client-directed transaction time.
• Mark them and assign notations as per each job description.
• Current we are working with over 200 CASS clients and carriers.
• Learning the procedures and keeping up to date with fresh product knowledge.

Skills & Abilities

• Typing: 30-40 WPM
• Excellent presentation and communication skills regarding technical and non-technical concepts.
• Excellent employee
• Strong initiative and self-awareness a flexible team player
• Creative thinker
• Demonstrated strength in employee communication
• Program planning and facilitation experience
• Experience driving engagement and building and implementing related programs

Requirement

• Minimum graduate from a recognized university.
• Previous experience in the BPO industry.
• Minimum of 2 years of experience with data handling and invoice reading capabilities.
• Strong computer skills including Excel are required. Must be comfortable using filters tables in excel.
• Self-starter and comfortable working in a fast-paced dynamic environment.
• Strong attention to detail adaptability and being very organized.
• Must have excellent communication strong interpersonal and problem-solving skills with the ability to build friendly and collaborative working relationships with clients and colleagues.
• Must be fluent in English both oral and written
• Preferable US Clients

What We Offer

• Market Competitive Salary
• Career Growth
• Learning & Development
• Provident Fund
• EOBI
• Paid Leaves
• Life Insurance

Location: NASTP Lahore
Timing: 05:30am 02:30pm