Sr. Manager – Talent Acquisition

Hyderabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt learn and make autonomous decisions in real time Cyara provides the assurance layer that turns pilots into production-ready deploymentstesting AI agents with AI agents to catch what scripts cant. From full journey visibility to AI governance trust validation and compliance Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure friction-free and high-quality CX at scale. Interested to find out more about us Check out:

Cyaras Diversity Equity Inclusive and Belonging Statement:

At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.

Cyaras Values Statement:At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.

Location: Hyderabad with 4 days work from office.
Function:Human Resources / Talent Acquisition

About the Role:

We are looking for a results-driven Senior Manager Talent Acquisition to lead hiring delivery and drive operational excellence across APAC. This role willbe responsible formanaging end-to-end recruitment building strong stakeholder partnerships and ensuring consistent achievement of hiring goals.

The ideal candidate will bring a mix of execution rigor team leadership and process optimization with the ability tooperateeffectively in a fast-paced globally matrixed environment.

Key Responsibilities:

Hiring Delivery & Execution:

Own and drive end-to-end recruitment across technical and non-technical roles.
Ensure consistent delivery against key metrics such as time-to-hire offer acceptance ratio and sourcing mix.
Proactively manage pipelines and ensuretimelyclosure of open roles.

Team Management:

Lead and mentor a team of recruiters driving performance accountability and capability building.
Set clear goals track progress and ensure alignment with overall TAobjectives.

Stakeholder Management (Global):

Partner closely with hiring managers and business leaders across geographies to understand role requirements and hiring priorities.
Effectively engage with global stakeholdersprovidingmarket insights talent trends and compensation inputs to support decision-making.
Demonstrateflexibility to support and collaborate across multiple time zones andregions.
Ensure regular communication and updates through structured hiring cadences.

Process Excellence Compliance & Candidate Experience:

Drive adoption of structured interview frameworks and evaluation scorecards.
Ensure a consistent and high-quality candidate experience across all stages of the hiring process.
Demonstratestrong attention to detail and high adherence to defined hiring processes and standards.
Partner with audit and compliance teams to ensure all recruitment activities meet governance documentation and regulatory requirements.
Identifyand implement process improvements to enhance efficiency.

Data & Reporting:

Track and report key recruiting metrics (TAT funnel conversion offer acceptance etc.).
Use data toidentifybottlenecks and drive continuous improvement in hiring outcomes.

Sourcing Strategy & Pipeline Building:

Strengthen direct sourcing channels and reduce dependency on agencies.
Build andmaintainpipelines for critical and niche roles.

AI & Tool Adoption:

LeverageAI tools and recruiting technologies to improve productivity and turnaround time.
Support implementation of automation and workflow enhancements within TA.

Compliance & Governance:

Ensure 100% ATS hygiene and documentation compliance.
Adhere to defined hiring processes SLAs and approval workflows.

Qualifications & Experience:

12 years of experience in Talent Acquisition with team management experience.
Proven ability to deliver hiring targets in a fast-paced environment.
Experience hiring across technology and business roles.
Strong experience working with global business stakeholders and managinggeographically distributed hiring needs.
Demonstratedflexibility to support global time zones and cross-regional collaboration.
High attention to detail with strong process orientation and adherence.
Experience working with audit compliance and governance frameworks within TA functions.
Strong stakeholder management and communication skills.
Experience with ATS platforms (e.g. Lever) and recruiting metrics.
Exposure to process improvements and AI-enabled hiring tools is a plus.

What Success Looks Like:

Consistent achievement of hiring goals with strong SLA adherence.
High-quality hiring outcomes supported by structured processes.
Strong recruiter team performance and capability development.
Seamless collaboration with global stakeholders and high satisfaction levels.
Strong compliance posture with audit-ready recruitment practices.
Improved efficiency through process and technology adoption.

Why you should join us:

At Cyara youll have the opportunity to work with a group of people who share common goals are driven by a similar passion and valuethe expertise of their peers. Cyaraiscommitted to beingan equal opportunity employerfocused on building and maintaining a diverse inclusive and authentic workplace; and awork environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve this opportunity comes the chance to enjoy a flexible work environment competitive compensation and a work culture thats results-oriented fast-paced and focused on continuous improvement whilst maintaining a family first team oriented and ever positive atmosphere.

Cyara cares for its own - youll feel that on your first day - and youll get the chance to work for a global growing company and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that weve built our business onfour essential valuesthat we live and breathe every day:

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested Know someone who might be Apply online now.

Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager