Senior Manager Operations Excellence

• This role will be responsible for developing implementing and managing the operations sCore Strategy to drive MFC with its fundamental blue print its play book MFCs Productivity Efficiency & SCO Sales achievement
• Develop and execute the Operational Excellence roadmap aligning long-term efficiency and performance goals.
• Define and manage country-level KPIs OPEX budgets and performance expectations.
• Oversee audits process reviews and identify operational inefficiencies.
• Apply lean methodologies (e.g. Kaizen value stream mapping) to reduce waste and optimize operations. Bring non profitable stores to profitable stores by applying different lean methods in different cost heads.
• Lead integration of digital tools dashboards and automation to streamline decision making.
• Collaborate with MFCs to deploy performance plans monitor outcomes and enforce corrective actions.
• Maintain alignment and accountability across stores and support functions.
• Enforce SOPs quality control compliance and operational best practices.
• Drive cross-functional initiatives across operations merchandising supply chain Commercial and customer service.
• Lead cost optimization initiatives (personnel maintenance energy third party labor) with measurable savings.
• Ensure efficient use of staff equipment assets and space.
• Understand the concept of MFCs fundamental blue print and about its play book and same will cascaded to MFC Managers and their team to work on given guidelines.
• Review customer feedback VoC and lead improvement initiatives.
• Guarantee product availability and quality across all categories especially high-impact SKUs.
• Partner with marketing / commercial teams when operational factors intersect with promotions.
• Foster ownership accountability and a culture of continuous improvement among teams.
• Coach & mentor MFCs / operational leads in performance management and operational execution.
• Lead change management during reorganizations.
• Ensure compliance with company policies local laws and safety standards.
• Understand and execute the strategy of active selling in all stores which will support SCO sales target acheivement

Qualifications :

University degree (Bachelors or Masters) preferably Business Management with a specialisation in Sales / Supply Chain and / or finance or related subjects. 

Additional Information :

Experience

• 5 years core experience in Operations preferably

Competencies:

• Proximity to Business & People
• Stakeholder Management
• Entrepreneurship
• Result Orientation
• Building Trust
• Growth Mindset
• Problem Analysis

Remote Work :

No

Employment Type :

Full-time