SAP I&CX Sales and Service Cloud iXp Intern Technical Support

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What Youll Build

The SAP Internship Experience Program is SAPs global strategic paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship its the foundation for a career built on connection creativity and impact.

Position title: SAP I&CX Sales and Service Cloud iXp Intern Technical Support

Location: São Leopoldo RS (hybrid position)

We are looking for an intern to join the SAP &ICX Sales and Service Cloud team to support our customers globally on the Platform topics.

In our team you will have the opportunity to learn a vast range of technical topics as well as business processes. Are you up for the challenge

• You will help delight SAP customers by analyzing and resolving known errors.
• You will do it by means of Knowledge Base Articles (KBAs) solved customer cases documentation or verifying customized entries.
• You will share knowledge by creating KBAs discussing solutions with colleagues and participating in forums.
• You will learn a lot of technical and business topics through classroom training remote training sessions mentoring and e-Learning trainings.
• When needed you will report errors to development teams.
• Support our customers via real time channels (Chat Phone etc.).

What Youll bring:

A curious and agile mindset with a passion for learning and the resilience to adapt in a fast-paced evolving environment. Strong problem-solving and creative thinking skills with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologiesespecially artificial intelligencepaired with a results-oriented approach and the courage to take initiative.

• You must be an undergraduate student in IT/Computer Science Engineering or related areas (from the 2nd semester or to be graduated in approximately 24 months).
• English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email cases and phone.
• Ability in troubleshooting issues in SaaS root cause analysis.
• No previous experience required. You will have a mentor to assist you.

Nice to Have:

• Database experience (MySQL Oracle Hana DB).
• Understanding of Business Processes (Lead to Cash etc).
• Knowledge of CRM processes.
• Knowledge of UI framework (HTML5 CSS JavaScript)

Where You Belong:

Be part of SAP Next Gen a global community for students universities schools and educational partners who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring coaching and career development support.

2. Project-driven Experience: Kickstart your career with hands-on learning experience making an impact from day one by contributing to meaningful projects that help the world run better. Youll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual in-person and hybrid learning sessions cultivated just for you and aligned with our learning approach.

3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas skills and creativity in a global fast-paced environment. Open doors for future career opportunities within SAP and beyond.

The Industries & Customer Experience is a Technical Support solution area that provides continuous support to our SAP Customers on the Commerce Cloud Customer Data Cloud Engagement Cloud Sales & Service Cloud and Industry Cloud products. We are a global team located in Brazil United States Ireland Hungary Spain Poland Germany Switzerland India and China.

** Please upload your CV in English

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449338 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Full Time Additional Locations: #LI-Hybrid