SecOps ServiceNow Technical Consultant

Job Description 

The Customer Outcomes SecOps Technical Consultant is the technical authority in customer engagements focused on ServiceNow Security Operations. This role combines deep cybersecurity operations knowledge with ServiceNow platform expertise to design and deliver implementations that accelerate threat detection vulnerability remediation and security incident response. The Senior TC operates independently leads technical workshops and drives complex integrations between the ServiceNow platform and the customers broader security ecosystem. 

What you get to do in this role: 

Lead technical workshops with customer security teams to assess current security operations processes and design future-state workflows on the ServiceNow platform. 

Configure and deliver ServiceNow SecOps solutions Security Incident Response (SIR) Vulnerability Response (VR) and Threat Intelligence following ServiceNow leading practices and technical standards. 

Design and implement integrations between ServiceNow SecOps and external security tooling: SIEM (Splunk QRadar Microsoft Sentinel) vulnerability scanners (Qualys Tenable Rapid7) and threat intelligence platforms. 

Advise customers on how to leverage SecOps automation and orchestration to reduce MTTR and improve vulnerability SLAs. 

Provide oversight and technical review of configuration and integration work delivered by partner or customer developers. 

Guide customers through required documentation business requirement workbooks integration architecture diagrams vulnerability remediation SLA frameworks. 

Provide feedback to ServiceNow product development based on implementation learnings and emerging customer security needs. 

Maintain and develop skills and certifications aligned to SecOps cybersecurity and platform integration. 

Key Responsibilities: 

• Design and deliver end-to-end SecOps implementations: Security Incident Response (SIR) Vulnerability Response (VR) Threat Intelligence 

• Build and maintain integrations with SIEM platforms (Splunk QRadar Microsoft Sentinel) and vulnerability scanners (Qualys Tenable Rapid7) via REST APIs and MID Server 

• Configure CMDB to support asset-aware vulnerability response and accurate risk scoring 

• Design automated orchestration and remediation workflows using Flow Designer and IntegrationHub spokes 

• Apply security frameworks (NIST MITRE ATT&CK CVE/CVSS) to define detection triage and remediation logic within the platform 

• Architect ServiceNow CMDB as the foundation for security operations asset coverage CI relationships and risk-aware prioritization 

• Deliver technical design sessions and solution walk-throughs for CISO SOC and IT Security leadership audiences 

• Develop internal knowledge base integration playbooks and reusable implementation assets for the LATAM delivery team 

Qualifications :

To be successful in this role you have: 

• Experience in leveraging AI or critically thinking about how to integrate AI into work processes decision-making or problem-solving including security automation AI-driven threat detection or AI-assisted vulnerability prioritization 

• 8 years of experience in professional services cybersecurity engineering or security operations roles; or equivalent education/experience 

• Deep technical knowledge of cybersecurity operations: vulnerability management security incident response threat intelligence and SOC workflows 

• Hands-on ServiceNow SecOps configuration experience SIR VR or Threat Intelligence modules 

• Strong integration experience: REST APIs JSON MID Server IntegrationHub particularly with security tooling (Splunk QRadar Qualys Tenable Rapid7 Sentinel) 

• Solid CMDB knowledge CI classes discovery patterns asset relationships critical for vulnerability response accuracy 

• Familiarity with security frameworks: NIST CSF MITRE ATT&CK CVE/CVSS scoring ISO 27001 

• ServiceNow certifications strongly preferred: CSA (Certified System Administrator); CIS-SecOps preferred 

• Ability to communicate complex security concepts clearly to both technical and executive audiences (CISO SOC Manager IT Director) 

• Professional-level English required; Spanish a strong differentiator for LATAM regional delivery 

• Ability to travel up to 30% across Brazil and LATAM region 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time