64533-1 IT ISService Desk
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Job Location:
Monthly Salary:
Posted on:
9 days ago
Vacancies:
1 Vacancy
Job Summary
Role Descriptions: Understanding of Incidents mitigation and incident response frameworksExperienced in communicating with senior management and executivesKnowledge of relevant laws and regulations related to incident response and data privacyAbility to stay calm under pressure and make sound decisions in crisis situationsBasic knowledge of Ivanti Service Manager of Active DirectoryKnowledge of SCCM
Essential Skills: Must-HaveStrong communication skills to handle global customersPrior Service Desk ExperienceStrong technical knowledge of information technology systems and infrastructureKnowledge of MS officeO365Basic knowledge of L1 troubleshootingBasic understanding of Network componentsCategorize and record reported queries and provide solutionsActing as a point of contact to support service users and customersMonitor issues from start to resolutionEscalate if needed unresolved problems to a higher level of supportProvide essential online security advice and support 24x7 rotational shiftsBeing accountable for resolving the incidents via workaround or permanent fixEnsuring assigned reports are maintained and up-to-dateKnowledge of ITIL frameworkPractical Knowledge of an ITSM tool
Desirable Skills:
Keyword:
Skills: IT ISService Desk
Experience Required: 4-6
Essential Skills: Must-HaveStrong communication skills to handle global customersPrior Service Desk ExperienceStrong technical knowledge of information technology systems and infrastructureKnowledge of MS officeO365Basic knowledge of L1 troubleshootingBasic understanding of Network componentsCategorize and record reported queries and provide solutionsActing as a point of contact to support service users and customersMonitor issues from start to resolutionEscalate if needed unresolved problems to a higher level of supportProvide essential online security advice and support 24x7 rotational shiftsBeing accountable for resolving the incidents via workaround or permanent fixEnsuring assigned reports are maintained and up-to-dateKnowledge of ITIL frameworkPractical Knowledge of an ITSM tool
Desirable Skills:
Keyword:
Skills: IT ISService Desk
Experience Required: 4-6
