Software Asset Management
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Job Summary
Role Title: Software Asset Management Analyst / SAM Operations Analyst
Role Summary
The Server Software Asset Management Level 2 role is responsible for daytoday
operational support of the Server Software Asset Management function
ensuring accurate license inventory compliance monitoring and operational
reporting. The role focuses on execution validation and coordination while
escalating complex licensing interpretations and optimization scenarios to Level 3.
Role Summary
The Server Software Asset Management Level 2 role is responsible for daytoday
operational support of the Server Software Asset Management function
ensuring accurate license inventory compliance monitoring and operational
reporting. The role focuses on execution validation and coordination while
escalating complex licensing interpretations and optimization scenarios to Level 3.
Key Responsibilities
Operational SAM Support
Operate and monitor the Software Asset Management platform (e.g.
Flexera or equivalent) ensuring discovery imports inventory feeds and
entitlement data loads complete successfully.
Perform daily and weekly operational checks on license consumption
reconciliation jobs and data refresh schedules.
Validate discovered software inventory across onprem and cloud
environments against expected sources.
Compliance & Remediation Support
Identify unauthorized overallocated or noncompliant software
installations based on predefined rules and reports.
Raise track and coordinate remediation tickets with Server Cloud and
Deskside support teams.
Support compliance activities during internal reviews and vendor audit
preparation by gathering standard evidence and reports.
Reporting & Documentation
Generate routine compliance usage and exposure reports for
stakeholders.
Maintain operational documentation runbooks and knowledge articles related
to SAM processes.
Update asset and license records in ITSM/CMDB systems as required.
Process Adherence
Follow defined ITSM change management and security policies when
performing SAM activities.
Escalate data quality issues tooling gaps or licensing anomalies to Level 3.
Skills & Experience
3 5 years of experience in Software Asset Management IT Asset
Management or License Compliance operations.
Handson experience with SAM tools (Flexera preferred) and familiarity with
server licensing concepts.
Strong coordination skills and ability to work across infrastructure and security
teams.
Working knowledge of ITSM tools and CMDB concepts.
OnCall Requirement
Must be open to an oncall support model including participation in
afterhours support for critical SAM platform or compliance incidents as
defined by SLAs.
Skills & Experience
3 5 years of experience in Software Asset Management IT Asset
Management or License Compliance operations.
Handson experience with SAM tools (Flexera preferred) and familiarity with
server licensing concepts.
Strong coordination skills and ability to work across infrastructure and security
teams.
Working knowledge of ITSM tools and CMDB concepts.
OnCall Requirement
Must be open to an oncall support model including participation in
afterhours support for critical SAM platform or compliance incidents as
defined by SLAs.
Server Software Asset Management Level 3 (L3)
Role Title: Software Asset Management Lead / Licensing SME
Role Summary
The Server Software Asset Management Level 3 role serves as the subject matter
expert and technical authority for server software licensing and SAM tooling. This
role is accountable for license optimization audit defense complex licensing
models and governance while providing senior escalation support and strategic
recommendations to reduce risk and cost.
Role Title: Software Asset Management Lead / Licensing SME
Role Summary
The Server Software Asset Management Level 3 role serves as the subject matter
expert and technical authority for server software licensing and SAM tooling. This
role is accountable for license optimization audit defense complex licensing
models and governance while providing senior escalation support and strategic
recommendations to reduce risk and cost.
Key Responsibilities
Licensing Expertise & Optimization
Own and manage complex server licensing models (e.g. percore
virtualization subscription hybrid/cloud licensing).
Calculate and maintain the Effective License Position (ELP) for major
vendors (e.g. Microsoft Oracle IBM).
Identify and recommend license optimization and costreduction
opportunities including reharvesting and rightsizing initiatives.
Use
Audit & Compliance Leadership
Act as the primary SAM escalation point for internal audits vendor audits
and regulatory reviews.
Produce and validate auditready evidence packs ensuring defensibility of
compliance positions.
Define compliance standards thresholds and governance controls for the
SAM program.
Platform Governance & Integrations
Own the SAM tool configuration and governance model including
reconciliation logic normalization rules and data models.
Oversee integrations between SAM tools ITSM CMDB discovery tools
and cloud platforms.
Troubleshoot complex data reconciliation and performance issues within the
SAM ecosystem.
Strategy Mentorship & Continuous Improvement
Define and improve SAM processes controls and operating procedures.
Mentor and guide Level 2 analysts providing technical direction and quality
oversight.
Partner with Procurement Security Infrastructure and Finance teams on
licensing strategy and renewals.
Skills & Experience
7 years of experience in Software Asset Management and enterprise
software licensing.
Deep expertise in server and data center licensing including virtualized and
cloudintegrated environments.
Strong experience with SAM platforms (Flexera or equivalent) and audit
defense scenarios.
Proven ability to influence stakeholders and drive governance in regulated
enterprise environments.
OnCall Requirement
Must be open to an oncall support model and act as the final escalation
point for critical licensing audit or SAM platform incidents.
Act as the primary SAM escalation point for internal audits vendor audits
and regulatory reviews.
Produce and validate auditready evidence packs ensuring defensibility of
compliance positions.
Define compliance standards thresholds and governance controls for the
SAM program.
Platform Governance & Integrations
Own the SAM tool configuration and governance model including
reconciliation logic normalization rules and data models.
Oversee integrations between SAM tools ITSM CMDB discovery tools
and cloud platforms.
Troubleshoot complex data reconciliation and performance issues within the
SAM ecosystem.
Strategy Mentorship & Continuous Improvement
Define and improve SAM processes controls and operating procedures.
Mentor and guide Level 2 analysts providing technical direction and quality
oversight.
Partner with Procurement Security Infrastructure and Finance teams on
licensing strategy and renewals.
Skills & Experience
7 years of experience in Software Asset Management and enterprise
software licensing.
Deep expertise in server and data center licensing including virtualized and
cloudintegrated environments.
Strong experience with SAM platforms (Flexera or equivalent) and audit
defense scenarios.
Proven ability to influence stakeholders and drive governance in regulated
enterprise environments.
OnCall Requirement
Must be open to an oncall support model and act as the final escalation
point for critical licensing audit or SAM platform incidents.
