Tech Center Manager

SolarEdge (NASDAQ: SEDG) is a global leader in smart energy technology boasting more than 4000 employees offices in 34 countries and millions of installations worldwide. We develop innovative solutions such as solar inverters battery storage backup systems EV charging and AI-powered energy management. Our mission is to make clean green energy the main power source for homes businesses and communities everywhere.

As the demand for electricity continues to grow SolarEdge is dedicated to providing smart sustainable energy solutions. We offer outstanding opportunities for professional growth in a multidisciplinary environment spanning research and development production and customer support. Join a team of talented colleagues tackle exciting challenges and help shape a sustainable future in an ever-evolving industry. At SolarEdge creativity agility and meaningful work are at the core of our values.

Tech Center Manager - India Support Center

We are seeking an experienced Tech Center Manager who will oversee all processes change management and quality procedures in our India Support Centers. This role offers the chance to work in a dynamic global environment leading teams and driving operational excellence.

Key Responsibilities

• Own all operational processes change management initiatives and quality procedures for the support centers in APAC and India.
• Build and manage workforce management training and QA teams to ensure top performance.
• Prepare work plans optimize proposals and develop effective procedures to enhance operations.
• Serve as the managerial escalation point for internal stakeholders swiftly resolving any issues that arise.
• Supervise daily results and proactively address potential crises to maintain smooth operations.
• Conduct regular syncs with regional Service Managers and frequent meetings with team members to ensure alignment.
• Oversee resource allocation vacation planning and KPI bonus preparations for the team.
• Set and achieve KPIs establish annual performance goals and review QA forms.
• Participate in interviewing and hiring processes and review employee performance to identify training needs.
• Define and deliver training sessions oversee L&D (Learning & Development) and QA (Quality Assurance) for the team.

Requirements:

Education and Experience

• Minimum of 8 years of experience with at least 7 years in an operational management role within a global company.
• Bachelors degree in engineering ideally in Electrical Engineering or Electrical and Communication Engineering.
• Excellent command of English (both written and verbal).
• Proven experience in project and people management with a comprehensive understanding of support delivery processes.
• Expertise in Quality Assurance strong organizational interpersonal and leadership skills.
• Analytical approach to problem-solving highly motivated and capable of working independently.
• Ability to multitask and thrive in a fast-paced environment.
• Global stakeholder management experience including interactions with VP Senior Director and Director levels.
• Relevant experience in international markets and the service/support domain.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is driven by the quality and expertise of our people. We are committed to attracting and retaining top talent to ensure continued business growth and exceptional performance.