Associate I, Field Service Operations

At Alcon were passionate about enhancing sight and helping people see brilliantly. With more than 25000 associates we innovate fearlessly champion progress and act swiftly to impact global eye health. We foster an inclusive culture recognizing your contributions and offering opportunities to grow your career like never before. Together we make a difference in the lives of our patients and customers. Are you ready to join us

This role is part of Alcons Engineering function a team focused on improving quality processes products packaging and materials across our business to help deliver brilliant outcomes.

The Associate I Field Service Operations (Professional Path) is primarily responsible for managing service contract documentation installations maintenance inventory invoicing and returns while making key project decisions. Specifics include:

Handle complex tasks and contribute to advanced project development using your expertise and problem-solving skills
Manage service contract documentation new and demo installations service case management preventive maintenance and retro-fit activities
Oversee spare part and inventory management invoicing and returns
Make significant decisions within your project area to influence outcomes
Ensure enhanced attention to detail problem-solving abilities and reliability to support efficient operations and team performance
Adhere to GxP regulations by following SOPs maintaining accurate documentation ensuring quality control and completing required training
Commit to continuous improvement and regulatory compliance meeting individual job requirements and contributing to organizational compliance

All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs) maintaining accurate and complete documentation ensuring rigorous quality control and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.