Business Analyst, Post Delivery follow Up

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Business Analyst Post Delivery follow Up (Supplier Performance & Closure Analytics)
Responsibilities
Track post-delivery follow-ups open actions and closure timelines.
Maintain structured data for service completion exceptions and customer feedback.
Provide insights on recurring issues and improvement opportunities.
Develop and maintain supplier performance tracking dashboards monitoring observation closures responsiveness and post-delivery execution compliance.
Perform aging analytics to identify delayed closures long-pending installation activities and unresolved supplier actions.
Generate automated alerts and escalation triggers for high-risk or overdue supplier deliverables. (optional)
Conduct supplier responsiveness analytics by tracking turnaround times for action items closure confirmations and remediation updates. (optional)
Facilitate data-driven supplier engagement by coordinating performance review calls and escalation discussions based on analytics insights.
Maintain centralized closure tracking repositories ensuring accurate documentation and compliance reporting.
Analyze recurring supplier performance issues and provide insights to procurement and vendor governance teams.
Identify automation opportunities to enhance follow-up workflows and supplier communication tracking. (optional)
Support continuous improvement programs by leveraging closure trend data and supplier performance analytics. (optional)
Qualifications we seek in you!
Minimum Qualifications
Bachelors in business Analytics Supply Chain Operations or Engineering
Exposure to ERP or project tracking platforms (SAP Oracle Procore etc.)

Preferred Qualifications/Skills
Technical Skills
KPI tracking and performance reporting
Data validation and closure tracking
Customer feedback and service performance analysis (optional)
Dashboard and reporting automation exposure (optional)
Functional Skills
Issue resolution tracking and closure governance
Vendor/service performance monitoring (optional)
Continuous improvement identification using data insights
Behavioural Skills
Strong follow-through ownership
Analytical and structured thinking
Communication and reporting clarity

Analytics & Tools
Advanced MS Excel (mandatory)
Power BI / Tableau (preferred)
ERP exposure (SAP / Oracle / Procore / Similar)
Basic SQL or data querying (good to have)
Process automation exposure (Power Automate / RPA optional advantage)

Domain Knowledge
Supply chain lifecycle understanding
Procurement to Pay awareness
Documentation compliance and audit controls
SLA / KPI driven delivery model

Behavioural Competencies
Data-driven decision making
Strong stakeholder management
Process improvement mindset
Attention to detail and quality focus
Ability to work in global / virtual delivery model

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.