Azure Engineer

Willis Towers Watson is a leading global advisory broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828 Willis Towers Watson has 40000 employees serving more than 140 countries. We design and deliver solutions that manage risk optimize benefits cultivate talent and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent assets and ideas the dynamic formula that drives business performance. Together we unlock potential. Learn more at .

Summary

We are seeking a skilled Azure Engineer to join our Cloud Support team.

In this role you will provide operational support to our Azure environment focusing on

• IaaS based application hosting.
• Infrastructure reliability
• PaaS database management (primarily Azure SQL Database Managed Instances and related services)
• Incident resolution
• Resolution of Security issues
• Continuous cost optimization

You will work closely with application teams DevOps finance and security stakeholders to maintain high availability performance security and cost efficiency in a production cloud environment.

This is a hands-on support and optimization position ideal for someone who enjoys troubleshooting real-world issues while proactively driving down cloud spend.

Key Responsibilities

• Provide **tier 2/3 support** for Azure IaaS and PaaS workloads: investigate troubleshoot and resolve incidents and service requests related to Virtual Machines Virtual Machine Scale Sets Azure Storage Networking (VNet NSG (Network Security Group) Load Balancers Application Gateway) VPN/ExpressRoute connectivity and related components.
• Administer and support **PaaS databases** including Azure SQL Database (single / elastic pools / hyperscale) Azure SQL Managed Instance and occasionally Azure Cosmos DB or other data services: performance tuning high-availability configuration (failover groups geo-replication) backup/restore operations monitoring and query optimization.
• Monitor Azure environments using **Azure Monitor** Log Analytics Application Insights and Azure Advisor to identify performance bottlenecks availability risks and cost anomalies.
• Drive **cost optimization** initiatives:
• Analyze spend using **Azure Cost Management Billing** Cost Analysis and Cost Management exports.
• Identify and implement savings opportunities: right-sizing VMs and databases Reserved Instances / Savings Plans purchase recommendations spot instances where appropriate auto-scaling policies shutdown schedules for non-prod storage tiering and eliminating idle resources.
  • Create and maintain budgets alerts and cost allocation tags; produce regular cost reports and optimization recommendations for leadership.
  • Implement and maintain **Infrastructure as Code (IaC)** where needed for operational consistency (ARM templates Bicep or Terraform) particularly for repeatable fixes new resource patterns or cost-related automations.
• Participate in **on-call rotation** (if applicable) to ensure 247 support for critical production systems.
• Collaborate with security and compliance teams to enforce policies (Azure Policy RBAC Defender for Cloud) and remediate findings.
• Document runbooks incident root causes optimization actions and best practices to improve team knowledge and reduce repeat incidents.
• Contribute to continuous improvement of support processes monitoring coverage and cost governance.
• Resolution of Security Issues (Defender Vulnerabilities Patching)
• Resolution of identified policy changes

Required Qualifications & Experience

• 36 years of hands-on experience supporting or engineering Microsoft Azure environments.
• Strong practical experience with **Azure IaaS** (VMs (Virtual Machine) networking storage) and **PaaS databases** (Azure SQL Database / Managed Instance performance tuning HA/DR scaling).
• Demonstrated success in **cloud cost optimization** experience using Azure Cost Management tools identifying savings and implementing Reserved Instances / Savings Plans.
• Solid understanding of Azure monitoring stack (**Azure Monitor** Log Analytics Application Insights Advisor).
• Experience troubleshooting production incidents involving compute networking and database services.
• Proficiency in at least one IaC tool (Bicep ARM templates or Terraform) and PowerShell / Azure CLI scripting.
• Familiarity with Azure security features (RBAC Azure Policy Defender for Cloud NSGs firewalls).

Preferred / Nice-to-Have Skills

• Azure certifications: AZ-104 (Azure Administrator) AZ-305 (Azure Solutions Architect) AZ-500 (Security) or DP-300 (Azure Database Administrator).
• Experience with Azure SQL (Structured Query Language) Managed Instance migration / administration.
• Knowledge of Azure networking advanced topics (Hub-Spoke NVA (Network Virtual Appliance) Private Link DDoS protection).
• Exposure to Azure Automation Runbooks or Logic Apps for operational automation.
• Basic understanding of container services (AKS) or App Services (bonus not core).
• Familiarity with FinOps principles and cloud cost allocation tagging strategies.

The Application Process

• Stage 1: Online application review
• Stage 2: Pre-recorded video screening
• Stage 2: Live video or in-person interview (round 1)
• Stage 4: Live video or in-person interview (round 2)
• Stage 5: Offer & onboarding

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Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email.