Manager, Moderation Escalations

Every day tens of millions of people come to Roblox to explore create play learn and connect with friends in 3D immersive digital experiences all created by our global community of developers and creators.

At Roblox were building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together from anywhere in the world and on any device. Were on a mission to connect a billion people with optimism and civility and looking for amazing talent to help us get there.

A career at Roblox means youll be working to shape the future of human interaction solving unique technical challenges at scale and helping to create safer more civil shared experiences for everyone.

As the Manager of Moderation Escalations you will architect a world-class global safety program from the ground up. Leading systems and a specialized team that didnt exist two years ago youll hire and mentor specialists to transform escalations into strategic insights and defect reduction initiatives. Partnering with Global Product Engineering and Policy youll drive industry-leading responses while serving as the senior moderation lead and mentor for our India organization.

You Will:

• Build and drive a world-class global escalations and insights program evolving our escalation systems from v0 into a sophisticated industry-leading defect reduction engine.
• Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes.
• Recruit hire and lead a specialized team of Moderation Escalation Specialists fostering a culture of high accountability rapid problem-solving and continuous learning.
• Transform raw escalation data into actionable insights providing leadership with visibility into emerging safety trends and the effectiveness of our current policies.
• Partner deeply with Product and Engineering to improve investigation tooling and safety systems ensuring our technical infrastructure keeps pace with emerging global risks
• Ensure industry-leading response times and high-quality resolutions for complex safety incidents maintaining strict SLAs while upholding the highest standards of accuracy and empathy.
• Serve as the senior Moderation lead in our India office providing strategic guidance mentorship and a unified voice for the local moderation organization.
• This role requires collaboration with team members based in California USA.
• This role requires on-call work at weekends on a rotational basis.
• This role involves exposure to graphic and/or objectionable content.

You Have:

• Bachelors degree or equivalent experience in business operations or a related field
• 8 years of experience in an operations or policy role in Trust and Safety or content moderation with a focus on content safety moderation workflows and threat hunting.
• 2-4 years experience managing people to include coaching and development.
• Strong program management skills with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills with the ability to work with cross-functional teams specifically product engineering and BPO workforces

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large ambiguous problems and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.