Operations Associate, GTM Accelerate (Bangalore)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

The Professional Services team exists to drive the adoption of Stripes capabilities across our user base from Fortune 100s to high-growth startups. Within this group the Accelerate team is responsible for the critical zero-to-one phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly integrate with high quality and derive strategic value from Stripe immediately.

Accelerate is Stripes dedicated onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration fraud prevention setup and financial reporting. Whether through our foundational (free) tier or our premium high-touch service the goal is identicaleliminate friction reduce implementation risk and accelerate time-to-revenue.

What youll do

Stripe is launching Stripe Delivery Centersa brand new global team to design implement and grow Stripes operations for the next decade. Were looking for dynamic and curious people that have a passion for solving global user issues building operations driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripes growth. If you like challenging scaled problems and are an amazing teammate we want to hear from you.

As an Onboarding Specialist you are the technical guide for users during their first 90 days with Stripe. Youll proactively unblock deployments and ensure users are operationally ready to scale. Youll manage a portfolio of users guiding them through best practices for integration dashboard configuration and risk management. Youll deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure.

Working hoursIn order to align with the working hours of the Asia-Pacific Accelerate On Demands user base the working hours for this role will be 7 AM to 4 PM IST.

Responsibilities

• Drive time-to-value: Manage a portfolio of user implementations acting as a lightweight project manager to ensure they hit their planned go-live dates.
• Deliver technical workshops: Lead pre-built interactive workshops covering critical topics such as API integration Dashboard utilization Fraud and Radar configuration and financial reporting.
• Proactive unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration.
• Operational readiness: Go beyond codehelp users set up their teams for success by advising on dispute management workflows and reconciliation processes.
• User experience: Provide exceptional customer service to ensure a positive onboarding experience acting as a reliable partner so users feel supported and confident throughout the process.
• Continuous learning: Continuously update your knowledge of Stripes products features and updates to ensure you provide the most current and strategic advice to your users.
• Process improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback.

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• Advanced English proficiency (fluent written and spoken). You explain complex API architecture to non-technical stakeholders and discuss business value with developers.
• 2 years of experience in implementation consulting technical support or solutions engineering preferably in API technologies or SaaS environments
• Technical aptitude: Strong ability to read and debug code understand RESTful APIs and navigate complex technical environments
• Problem solving: You dont just find the answer. You find the best solution for the users specific business model.

Preferred qualifications

• Experience in providing technical support or customer implementations
• Experience working with financial systems online payments or e-commerce platforms
• Experience collaborating with cross-functional teams in a fast-paced environment
• Experience delivering live technical training to users
• Comfortable with debugging API responses and writing API calls