IT Operations Manager

Overview of 66degrees

66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear quantifiable outcomes. Our company is the culmination of several successful firms each a leader in its own right in cloud artificial intelligence and data. This convergence of talent and expertise is how we help businesses reach their own inflection point where chaotic data becomes a strategic asset complexity becomes clarity and AI becomes an engine for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise with autonomous systems unlocking human potential.

At 66degrees we believe in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.

Overview of Role

As 66degrees continues its rapid growth we are seeking a hands-on highly technical IT Operations Manager to build and manage our internal IT Operations function. This is a critical management role responsible for the stability integrity and operational excellence of our core information technology systems.

Reporting to the Director/VP of Technology you will take ownership of our cloud infrastructure hardware assets and our comprehensive portfolio of SaaS business applications along with the team members dedicated to each of these IT subsets. You will build and mentor a team of talented IT engineers establish and manage operational processes and serve as the key escalation point for all IT Operations. The ideal candidate is a player and coach with a deep technical understanding of modern infrastructure and SaaS management capable of leading a team guiding technical strategy and getting hands-on with the work when the need arises.

Responsibilities

Team Leadership & Management

• Build manage and mentor a high-performing IT Operations team including Cloud Engineers SaaS Administrators and Subject Matter Experts (SMEs).
• Foster a culture of collaboration innovation and continuous improvement providing professional development and growth opportunities for team members.
• Serve as the primary escalation point for the IT Operations team providing technical guidance and resolving complex IT business issues.
• Develop and maintain Standard Operating Procedures (SOPs) and best practices for our global IT department.

Cloud Infrastructure Operations

• Oversee the administration maintenance and optimization of all internal Cloud Platform environments.
• Lead discussions with various teams regarding their use of internal cloud infrastructure to advise on best practices and methods to automate the provisioning and management of cloud resources.
• Ensure the availability security and cost-efficiency of our cloud infrastructure including Compute Engine GKE Cloud Storage BigQuery Vertex AI Gemini Enterprise NotebookLM Enterprise and others.
• Oversee the implementation of robust IAM policies network security (VPCs VPNs firewalls) monitoring via the Cloud Operations suite and logging.

SaaS & Business Systems Operations

• Lead the administration integration and optimization of our core corporate SaaS portfolio including Google Workspace Salesforce Rippling Atlassian Slack Google Partner Tools Office 365 ChurnZero Ramp Asana WiseStamp EasyDMARC GoDaddy and others.
• Design and enforce a comprehensive Identity and Access Management (IAM) strategy using Rippling IT including automated user provisioning/de-provisioning (SCIM JIT) and adherence to the Principle of Least Privilege.
• Oversee the development and maintenance of our integration strategy leveraging iPaaS solutions like Workato Google Apps Script and custom scripts to build robust automated workflows between business systems.
• Partner with business departments (HR Sales Marketing) to understand their needs and own the technical implementation of their core platforms while collaborating with team members to define shared platform ownership and accountability.

Collaboration Strategy Security

• Partner closely with the Security Operations team to implement as-a-service best practices manage our MDM solution and gather evidence for compliance audits.
• Collaborate with global teams on infrastructure initiatives and the rollout of internal frameworks such as Dev vs. Prod delineation.
• Evaluate select and manage relationships with key IT vendors and service providers ensuring they meet performance and contractual expectations.
• Partner with the Security team for GRC buildout (Drata) and Trust Center buildout (SafeBase).

Required Qualifications

• 8-10 years of progressive experience in IT Operations or Systems Engineering including at least 4 years in a direct management capacity leading and mentoring technical teams.
• Strong leadership and English communication skills with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources..
• Extensive experience managing a large portfolio of enterprise SaaS applications and implementing enterprise-wide IAM strategies using a central IdP (e.g. Rippling or Okta).
• Proven ability to architect high-level strategy and manage teams while remaining technical enough to execute alongside them and provide direct hands-on support.
• Technical proficiency in Infrastructure as Code (IaC) specifically using Terraform to automate cloud infrastructure management.
• Hands-on experience with enterprise integrations either through scripting (Python Bash Google Apps Script) or via an iPaaS platform (Workato preferred).
• Deep expertise in Mobile Device Management (MDM) for at-scale corporate assets BYOD environments and Chrome browser management.
• Extensive hands-on experience across the entire Google stack including GCP infrastructure at scale and advanced Google Workspace administration.
• Strong understanding of ITIL v4 frameworks particularly in Change Management and Incident Response within a high-growth environment.
• Experience with CLI tools such as gCloud GAM Git Docker Homebrew and others.

Preferred Qualifications

• Industry-recognized IT certifications (e.g. CompTIA A Network Security ITIL 4 CCNA RHCSA CCNP PMP CISM).
• Prior experience thriving in the fast-paced environment of a technology consulting or professional services firm.
• Experience establishing internal governance and access controls for Enterprise AI tools (e.g. Gemini Enterprise Vertex AI or NotebookLM).
• Proven track record of reducing manual IT service desk tickets by 30% through the implementation of Low-Code/No-Code automation or advanced iPaaS recipes.
• Direct experience partnering with SecOps through SOC2 ISO 27001 or HIPAA compliance audits using automated GRC platforms like Drata.
• Practical experience moving an organization toward a Zero Trust security model.
• Familiarity with Lifecycle Management (LCM) transitions moving from manual onboarding to fully automated Zero-Touch provisioning.
• Experience applying Agile or Kanban methodologies to internal IT Operations to manage sprint cycles for SaaS integrations and infrastructure projects.
• Prior experience managing the IT side of Mergers and Acquisitions including domain migrations SaaS consolidation and tenant-to-tenant transfers.

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race color religion sex gender gender identity national origin age weight height marital status sexual orientation veteran status disability status or other legally protected class.