desktop Engineer

Mangalore - India

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Technical Support & Troubleshooting:
- Providing Tier 1/Tier 2 support via phone email or ticketing systems (e.g. Jira ServiceNow).
- Diagnosing and resolving hardware issues (computers printers scanners peripherals)
  .
  - Installing upgrading and troubleshooting software operating systems (Windows/macOS) and applications.
  - Performing remote troubleshooting to minimize user downtime.
- Infrastructure & System Maintenance:
  - Configuring and deploying new workstations for user onboarding.
  - Managing user accounts permissions and security groups in Active Directory Microsoft 365 or Google Workspace.
  - Implementing security updates patching systems and ensuring antivirus software is active.
  - Maintaining network connectivity including troubleshooting DNS DHCP and VPN issues.
- Documentation & Asset Management:
  - Documenting technical issues and resolutions in the ticketing system to build a knowledge base.
  - Maintaining inventory records of IT assets (hardware/software licenses).
  - Creating user guides and training employees on IT policies.
    Taggd10

Core Technical Skills

OS: Windows 10/11 macOS Linux.
Networking: TCP/IP DNS DHCP VPN Wi-Fi configuration.
Hardware: Desktop/laptop repair printer troubleshooting.
Tools: Active Directory MS Office 365 SCCM/Intune Ticket Management

Technical Support & Troubleshooting:Providing Tier 1/Tier 2 support via phone email or ticketing systems (e.g. Jira ServiceNow).Diagnosing and resolving hardware issues (computers printers scanners peripherals).Installing upgrading and troubleshooting software operating systems (Windows/macOS) and a...