Associate Salesforce Administrator

Company:

Overview

As a leading global aerospace company Boeing develops manufactures and services commercial airplanes defense products and space systems for customers in more than 150 countries. As a top U.S. exporter the company leverages the talents of a global supplier base to advance economic opportunity sustainability and community impact. Boeings team is committed to innovating for the future leading with sustainability and cultivating a culture based on the companys core values of safety quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500 engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D innovation and high-quality engineering work in global markets and leverage new-age technologies such as AI/ML IIoT Cloud Model-Based Engineering and Additive Manufacturing shaping the future of aerospace.

People-driven culture

At Boeing we believe creativity and innovation thrives when every employee is trusted empowered and has the flexibility to choose grow learn and explore. We offer variable arrangements depending upon business and customer needs and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration frequent team engagements and face-to-face meetings bring together different perspectives and thoughts enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work we are committed to positively shaping peoples careers and being thoughtful about employee wellbeing.

With us you can create and contribute to what matters most in your career community country and world. Join us in powering the progress of global aerospace.

Find your future with us

Boeing Global Services IT is hiring an Associate Salesforce Administrator to own and optimize our Salesforce Service Cloud platform and evolve our service operations with AI and automation. Youll be the primary admin for Service Cloud manage integrations and security and partner with Product Data and Engineering teams to deliver scalable secure and measurable improvements in agent productivity and customer satisfaction.

This role will be based out of Bangalore India.

Position Responsibilities:

Operate as the day to day Salesforce Administrator for Service Cloud: Manage configuration Flows security model permission sets sharing and org settings.
Support Service Cloud architecture and scalability efforts to support high volume support operations.
Support integration of Salesforce Order Management MuleSoft/Informatica Data Cloud and Experience Cloud; manage named credentials and connected apps.
Support Omni-channel deployments including email webforms chatbots Live Agents and Voice (Amazon Connect).
Inventory and govern automations (Flows Process Builders Apex) identify risk and drive remediation with Development and Architecture teams.
Ensure data integrity and governance: validation rules structured imports and steward collaboration.
Implement security segregation of duties (SoD) and audit controls to meet compliance requirements (e.g. SOX).
Troubleshoot advanced user issues and integration failures; produce runbooks and drive cross team resolution.
Train and enable users; create documentation and release notes.
Configure and maintain reports and dashboards to provide real time data updates.
Use App Manager and Lightning Flexi Pages to design and publish optimized role specific Lightning apps and page layouts for users.
Build and manage Einstein Prompt Builder templates to craft reusable context aware prompts that drive consistent AI responses.
Create and assign permission sets to grant least privilege access and simplify user permission management across profiles.
Repeatable deployments using CI/CD pipelines with sfdx Git and change sets to ensure reliable releases.
Knowledge on Daily Limits of Platform Events: Monitor org usage and limits (like daily Platform Event allocations) to prevent throttling and ensure reliability.
Define sandbox types refresh cadence and data seeding to support environments

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

5 years Salesforce administration experience (enterprise environments) Service Cloud focus.
Salesforce Administrator Certification required.
Hands on experience with Flows (record triggered/auto-launched) Process Builder migration Apex familiarity a plus.
Experience in creating dashboards and operational reports for support KPIs
Deep Service Cloud experience: youve administered complex Service Cloud orgs and understand case management routing entitlements and Knowledge.
Data & security minded: understands data modeling sharing permission sets SSO and compliance controls.
Collaborative: can translate business needs into secure maintainable Salesforce solutions and work well with cross functional teams.
Results oriented: ability to measure impact and use KPIs to improve operations.

Preferred Qualifications (Desired Skills/Experience ) :

Salesforce Certificates: Platform App Builder or Platform Developer I Service Cloud Consultant
Familiarity with integrations (named credentials connected apps) and middleware (Informatica or MuleSoft).
Ability to learn and implement Agentforce Einstein Next Best Action or equivalent AI/automation tooling
Experience with Data Cloud

Typical Education & Experience:

Typically 4-8 years related work experience or Relevant military experience. advanced degree (eg. BachelorMaster etc) preferred but not required.

Relocation:

This position does offer relocation within INDIA.

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift: