Senior Resource Analyst, Services Revenue Strategy & Operations

Elastic the Search AI Company enables everyone to find the answers they need in real time using all their data at scale unleashing the potential of businesses and people. The Elastic Search AI Platform used by more than 50% of the Fortune 500 brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastics complete cloud-based solutions for search security and observability help organizations deliver on the promise of AI.

What is The Role:

This hybrid role merges strategic operational oversight with tactical resource management. You will serve as the resourcing and operational engine for the Global Capacity Center (GCC) while acting as a bridge between the GCC and the rest of the global resourcing team to ensure GCC talent is optimized.

This role requires flexible working hours to ensure a minimum of 34 hours of overlap with our APJ and EMEA teams and 1-2 hours overlap (ad hoc) with our US based teams.

What You Will Be Doing:

1. Global Capacity Center Operations

• Primary Resourcing Voice: Serve as the lead point of contact for GCC staffing and operations
• Operational Cadence: Drive the end-to-end GCC cadence including staffing calls GCC business reviews and utilization planning.

1. Global Resource Management & Capacity Planning

• Supply & Demand Balancing: Partner with GCC Leader to forecast long-term talent needs based on the sales pipeline.
• Global Talent Deployment: Orchestrate the allocation of GCC resources to Geo-specific projects (EMEA/APJ/AMER)
• Bench & Capacity Oversight: Proactively manage the talent pool to minimize unassigned time and ensure regional nuances (holidays skills partner coverage) are reflected in plans.
• Conflict Resolution: Act as the mediator when multiple regions compete for the same high-demand GCC resources

1. Business Performance & Analytics

• Analysis & KPI tracking: Interpret trends across GCC health eg Utilization Time to Staff (in collaboration with FP&A)
• Data Analytics: Support maintaining reporting frameworks using PSA Salesforce Tableau and SQL to deliver executive-ready insights as it pertains to the GCC

1. Operational Excellence & Compliance

• Process Improvement: Continuously assess and standardize workflows across the GCC to reduce friction and improve scalability.
• Data Integrity: Support ensuring PSA (Certinia) is updated in real-time with accurate GCC contact records project assignments & schedules (inclusive of forecasted PTO)

What You Bring:

• Education: Bachelors degree in Business Finance Operations or a related field
• Experience: 3 years in Revenue/Services Operations inclusive of Resource Management within a global SaaS or Consulting organization.
• Technical Skills: Expertise in SQL for data extraction and Excel (Power Query modeling).
• Systems: Hands on experience with Salesforce Tableau/PowerBI and PSA tools (e.g. Certinia/FinancialForce Mavenlink).
• Global Mindset: Proven experience working across multiple time zones (APJ EMEA US) and understanding cultural nuances in Professional Services.
• Soft Skills: Exceptional communication & stakeholder management assertive proactive detailed oriented and the ability to work across multiple time zones from time to time.