Commercial Quality Specialist
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Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
QualityJob Sub Function:
Customer/Commercial QualityJob Category:
ProfessionalAll Job Posting Locations:
Leeds West Yorkshire United KingdomJob Description:
About MedTech
Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for the Commercial Quality Specialist role to be located in Leeds UK.
As part of the Quality team the Commercial Quality Specialist is a handson specialist role suited to someone who enjoys ownership problemsolving and operating within a regulated healthcare environment while influencing quality culture across the organization.
As a CQS you will be responsible for:
Act as Subject Matter Expert (SME) for UK & Ireland product complaints managing cases endtoend from intake through investigation documentation and closure
Assess complaint complexity and risk resolving issues locally where appropriate or escalating to the Team Leader in line with procedural requirements
Partner with EMEA and global teams to support communications execution and closure of Field Actions
Coordinate effectively with local stakeholders across Quality Regulatory Supply Chain Customer Services and Commercial functions
Support the development implementation and followup of CAPAs to address root causes and prevent recurrence
Identify opportunities to improve simplify and standardize commercial quality processes within the QMS
Deliver onboarding refresher and crossfunctional quality training including support for Junior Commercial Quality Specialists and Sales teams
Escalate significant or highrisk quality issues to senior management with clear evidencebased recommendations
Qualifications / Requirements:
GCSEs or GCEs including English and Mathematics or equivalent UK secondary education.
Demonstrated relevant experience in Commercial Quality / QA within regulated healthcare industries
Strong documentation skills and ability to manage multiple priorities in a regulated environment
Proficient with standard business systems (Excel Word PowerPoint Outlook and internal systems)
Solid understanding of UK regulatory expectations including GDP MHRA requirements and Quality Management Systems
Handson experience working with QMS platforms (e.g. TrackWise Veeva EtQ or similar)
At Johnson & Johnson we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear fair and respectful of your time.
Heres what you can expect:
Application review: Well carefully review your CV to see how your skills and experience align with the role.
Getting to know you: If theres a good match youll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.
Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.
Final steps: For successful candidates you will need to complete country-specific checks before starting your new role. We will help guide you through these.
Finally at the end of the process well invite you to share feedback in a short survey your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. Were excited to learn more about you and wish you the best of luck in the process! #RPOEMEA
#LI-Hybrid
Required Skills:
Collaboration Communication Cross-Functional Collaboration Documentation Compliance Problem SolvingPreferred Skills:
Compliance Management Continuous Improvement Detail-Oriented Issue Escalation Process Oriented Quality Management Systems (QMS) Quality Standards Regulatory EnvironmentRequired Experience:
IC
Key Skills
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
