Manager, Site Operations
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Material Bank is the worlds largest material marketplace for the architecture and design industry. Operating in 37 countries our platform has become the standard for design professionals around the globe. Every day Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search sample and specify materials.
About the Role
As theSite Operations Manageryoullpartner closely with the Senior Manager Platform Operations leading the end-to-end operations that ensure users have seamless experiences on the Material Bank platform. You will manage a global site operations team and serve as a cross-functional partnertoProduct Search and Brand Services.
To succeed you must bring a high sense of ownership sharp attention to detail and a passion for building reliable well-run systems. You are someone who holds the line on quality not justidentifyingproblems but driving them to resolution and putting the right processes in place to prevent recurrence.
Your scope spans customer success and member vetting to site merchandising execution performance monitoring and backend system integrity. This role is built for an operator who thrives in complexity communicates with clarity and takes pride in making platforms work better for the users who rely on them and the internal teams who support them.
What Youll Do
- Lead and manage the global site operations team overseeing the people tools and processes that power customer success and member vetting functions
- Ensure site merchandising features are supported and executed with precision partnering with Product and Brand Services
- Monitor site performance continuously ensuring issues areidentified escalated and resolved within SLA
- Ensure site backend connections and dependent systems are running reliably and meeting defined service levels
- Drive process optimization across all operational functions delivering measurable improvements on a recurring basis
- Serve as a cross-functional partner to Product Search and Brand Services ensuring operational readiness for platform changes
- Navigate complex client-facing situations with professionalism and a solutions-first mindset
- Build scalable operating structures and develop a high-performing focused team over time
What Youll Bring
- 5 years of experience in site operations platform operations or a related technical function with direct people management experience
- Strong understanding of ecommerce or marketplace platforms including site monitoring merchandising operations and customer success workflows
- Experience managing operational SLAs and KPIs witha track recordof driving performance improvements
- Ability to work across technical and non-technical stakeholders translating operational issues into clear priorities
- Highly organized and process-oriented with a demonstrated ability to build operating structures in fast-moving environments
- Sound judgment in client and partner management including navigatingdifficult situationswith composure
- Familiarity with backend system integrations support tooling and site analytics is a strong plus
What youll get from us:
- Our people: We are a growth-driven team that values efficiency builds smart automation operates in small empowered teams and moves quickly from idea to execution.
- Relaxation and Celebrations: Flexible PTO Sick Days Paid National Holidays and even more (ask us about this when we connect).
- Health Benefits:Wecontributeto your medical dental vision and short-term/long-termdisability plansand have a strong employee assistance program.
- Plan for your Retirement:401(k)eligibleafter your first 90 days employed!
- Giving Back: We sponsor multiple events throughout the year to help out our communities.
- Growth: Well help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly be the best at what matters!
- Flexible Work Schedules: With business units and employees across the globe Material Technologies has embraced ahybrid workingmodel allowing department leaders to decide on thebest approach for their respective teams whether that beremote in person or a little of both.
Material Bank is proud to be an equal opportunity employer. We value diversity and all applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity age national origin veteran or disability status or other status protected under any applicable federal state or local law.
Required Experience:
Manager
Key Skills
About Company
Search and order free material samples from Material Bank. Register as a professional to search across the best design and architectural product brands!
