Global Security Operations Center (GSOC) Supervisor

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Global Security Operations Center (GSOC) Supervisor. The Global Security Operations Center (GSOC) Supervisor maintains full accountability for the GSOC and its personnel systems and procedures to ensure effective and timely response to alarms calls of distress incidents and other activities.

Site Location: Atlanta Ga 30328

Employment Type: Full-Time

Starting Base Pay Rate: $26.00 / hour

Availability: Sunday to Thursday from 6am - 2pm or Thursday to Monday from 10pm - 6am

RESPONSIBILITIES:

• Accept review and execute temporary and last-minute work orders from client to support effective scheduling and coverage
• Monitor and respond to incoming calls alarms and operational communications
• Serve as a liaison between field personnel supervisors and management
• Accurately document routine and unusual events through reports and logs (accomplished via shift reports pass-downs logs incident reports incident reports logs or other established methods)
• Provide guidance to security personnel during routine and emergency situations
• Maintain confidentiality of employee client and operational information
• Handle (without delay) complaints and unusual/critical event information
• Responsible for Portfolio-wide schedule build out and timekeeping operations ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedules
• Places uniform orders for the portfolio in accordance with eligibility sizing and uniform requirements
• Performs compliance code entry across the portfolio and issues completion certificates directly to employees
• Monitor all security communications and fire/life safety systems within the designated region via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly give direction and provide guidance to employees and security staff during emergencies
• Serve as the liaison between all departments and the security department
• Handle (without delay) complaints and unusual/critical event information to Account Manager and Security Director
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports pass-downs logs incident reports incident reports logs or other established methods)
• Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security parking and shuttle bus staff
• Complete task work orders for all reported maintenance needs
• Inform (without delay) the Account Manager of any missing damaged or inoperative equipment or communications alarm CCTV or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Orders
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of supervisory/management experience
• Minimum of one (1) year of working in a Security Operations Center or closely related operation
• Work history to include each the following:
• Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiences
• Demonstrated analytic and critical thinking skills
• Demonstrated ability to ensure compliance monitoring of assets and making rapid notifications
• Demonstration of strong computer skills
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Superior customer service skills
• Ability to coach mentor and motivate direct reports
• Active listening skills
• Ability to assess and evaluate situations effectively
• Attention to detail
• Proficient computer skills to include Microsoft Office (Word Excel PowerPoint) and ability to quickly learn multiple computer software programs
• Ability to research investigate and compile information
• Planning and organizing skills
• Ability to mediate conflict with tact diplomacy
• Ability to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior experience supervising or managing a Security Operations Center Security Communications Center security/alarm monitoring center or other closely related call center environment
• Military experience
• College degree in management criminal justice or related field of study

BENEFITS:

• Medical dental vision basic life AD&D and disability insurance
• Enrollment in our companys 401 (k) or Supplemental Income Plan subject to eligibility requirements
• Eight paid holidays annually five sick days and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID