IT Support Specialist I

Lewisville, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Whether youre a recent grad or a seasoned professional you can experience meaningful career growth at MPS. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities competitive compensation full benefits an Employee Stock Ownership Plan and more.

YOUR NEXT OPPORTUNITY:

The IT Support Specialist is responsible for IT support for the Regional Office including but not limited to jobsites in several locations.

WHAT YOULL DO:

Responsible for the day-to-day desktop/laptop cellular telephone and local network support of assigned offices and jobsites.

Provide end-user support and problem resolution for desktop computers laptop/notebook computers printers and other peripheral hardware and software applications.

Utilize our trouble-ticketing system to document your work and facilitate communication with our clients.

Work with all levels of end users including high-level users difficult users non-technical users demanding users.

Responsible for implementation configuration coordination control maintenance troubleshooting security usage monitoring and the development of specialized systems and operational procedures.

Responsible for providing project management for new jobsite setups to include assessing jobsite IT support requirements circuit ordering and implementation equipment ordering and delivery and continued support throughout the life of the jobsite.

The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the positions role within the business unit.

WHAT YOULL NEED TO BE SUCCESSFUL:

Team player with effective communication & customer service skills with the ability to stay on task when working independently
Organize and manage multiple tasks in a fast-paced environment
Working knowledge and practical experience of the following technologies: networking Active Directory Storage Area Network virtual machines and Disaster Recovery procedures and policies
Conversant in Microsoft operating systems and productivity tools
Experience with Cisco network equipment is a plus
Demonstrated success taking direction and working independently
Customer relations skills superior written oral and interpersonal communication skills. Must be exceptionally detailed oriented
Perform in a dynamic and fast-paced team environment
Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests
Demonstrated ability to use discretion and sensitivity when handling confidential information.
Self-starter proactive and able to interface with end users and prioritize issues and manage user expectations
Extensive experience in multi-org environment
Engineering and Construction Related Industry Knowledge desired
System Administration and support experience would be desired
Proficient in using a computer and Microsoft Office (Outlook Word Excel etc.); Oracle preferred
Prioritize and manage multiple tasks changing priorities as necessary
Work under pressure and adapt to changing requirements with a positive attitude
Oral and written communication skills as for the position
Self-motivated proactive and an effective team player
Interact effectively and professionally with all levels of employees both management and staff alike vendors clients and others

WHAT YOU BRING TO US:

Associate degree in Information Technology Computer/Information Science or related discipline
Minimum 3 years practical IT experience
Can be a combination of education training and relevant experience

TRAVEL:

Up to 20%

WORKING CONDITIONS:

General work environment - sitting for extended periods standing walking typing carrying pushing bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning.
Noise level is typically low to medium; it can be loud on a job site.
Occasional lifting of up to 30 lbs.
We fully comply with the ADA and applicable state law including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.

MPS is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race color religion sex sexual orientation gender identity national origin disability veteran status pregnancy age (over 40) or any other categories protected by applicable federal state or local law.

YOU Matter Our Benefits

ESOP Employee Stock Ownership
401k
Annual bonus program based upon performance profitability and achievement
17 PTO days per year plus 10 paid holidays
Medical Dental Vision Insurance
Term Life AD&D Insurance and Voluntary Life Insurance
Disability Income Protection Insurance
Pre-tax Flexible Spending Plans (Health and Dependent Care)
Charitable Giving Match with our Rosendin Foundation

The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidates pay can vary based on location job-related experience skills and education.

Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group we do whatever it takes to ensure the success of our businessand your career.

MPS is committed to creating a diverse environment and is proud to be an Equal Opportunity decisions are considered regardless of race color religion sex sexual orientation gender identity national origin disability or veteran status.

Required Experience: