Customer Service Associate

Edinburgh - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Title: Customer Service Associate

Job Location: Marken UPS The Alba Centre The Alba Campus Livingston EH54 7EG

Work Schedule: Monday to Friday - 40 hours per week - shift patterns may vary - weekend working as required

Job Purpose: To provide an enhanced level of customer services and operational support. Customer Service agents will deal with shipment specific and other service-related issues.

Main Duties and Responsibilities:

* To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.

* Working with customers internal & external on a daily basis with the aim of developing an excellent working relationship.

* Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.

* Booking and processing booking requests within the Marken internal database generating and verifying shipping documentation where applicable.

* Liaise with all relevant departments withing the Global and Domestic Marken network to ensure that all customer requirements are met.

* Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turn around times.

* Entering clinical trial sites into the Marken internal database.

* Answering and dealing with general telephone and email requests from external customers and internal offices/agents.

* Preparing verifying and distributing country specific project documentation.

* Attending customer meetings and teleconferences when required.

Requirements:

* Skilled in the use of Microsoft Suite (Excel Word and Outlook).

* Good working IT skills.

* Thorough understanding of Aviation/Airline Networks.

* Excellent communication skills and ability to influence others.

* Excellent problem solving and prioritization skills essential.

* Flexibility in working hours required. Weekend coverage when required.

* The ideal candidate will live in Livingston owing to the nature of the role and changing shift patterns.

* Team player mentality with ability to work on own initiative.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination harassment and retaliation.

Required Experience:

Before you apply to a job select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become ...