Contact Center Representative
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join a Community That Cares
At Cinfed Credit Union were a member-first organizationand as an employee youre a member too! Our passion is helping our community and the people who live in it. Weve worked hard to create a work environment that is a community of its own filled with people who truly care for one another and want to see each other succeed.
Our mission is to be the first choice in financial solutions. We believe what we do has a lasting impact on our members lives and were here to help them reach their financial goals.
Why Youll Love Working Here
- Award-Winning Culture: Named a Cincinnati Top Workplace for 10 consecutive years.
- Invested in Your Success: 30 days of paid training to get you started.
- Future Planning: Generous 401(k) match up to 6%.
- Work-Life Balance: PTO plus 11 paid holidays.
- Career Growth: We prioritize promoting from withinstart here and see where you can grow!
- Full Support: Health Vision and Dental insurance available plus tuition reimbursement.
The Role
As a Contact Center Representative youre the voice of Cinfed. Youll thrive in our friendly professional environment by building relationships and providing high-quality financial member service over the phone.
Key Responsibilities:
- Relationship Building: Develop professional and interpersonal connections with our members.
- Problem Solving: Provide accurate information and high-level customer service to help members manage their accounts.
- Advocacy: Actively promote Cinfeds products and services to help members reach their goals.
- Professionalism: Maintain a high level of trust diplomacy and accuracy in every interaction.
What Youll Need to Succeed
- Experience: At least 6 months of similar or related experience (customer service or retail).
- Tech Savvy: Proficiency in computer applications and solid math skills.
- Soft Skills: Genuine enjoyment for helping people and a focus on detail and accuracy.
- Education: High school diploma or equivalent.
- Clearance: Ability to pass a pre-employment background check (credit criminal and drug).
Work Schedule: Full-Time 40 hours weekly. M-F 8:30AM - 5:30PMandrotating Saturdays 8:30AM - 1:30PM
Ready to make an impact
If youre looking for a professional environment where your co-workers love their jobs as much as you do apply today!
Cinfed Credit Union is an Equal Opportunity Employer
Required Experience:
Unclear Seniority
Key Skills
About Company
Loans for your family, savings for your future, money for the freedom to enjoy your life and loves. At Cinfed, we believe it all comes back to you.
