SEI Senior Service Manager

Beijing - China

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a Digital focus. Impacts the teams ability to achieve service quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.

Job Description

Roles and Responsibilities

Contribute to the implementation of MES solutions utilizing the Software Suite. Own technical deliverables during the entire lifecycle of the projects. Engage throughout the full lifecycle of assigned projects participating in decisions on architecture design and functionality to keep programs on track in terms of budget time and customer expectations. Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments. Also make standard recommendations on workflow application interface reports testing and uploads to customers through the implementation process. Is responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction
Manages a small to medium team of senior professionals as well as others. Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility including control of resources and influences policy formulation.
Interprets simple internal and external business challenges and recommends best practices to improve products processes or services. Stays informed of industry trends that may inform work.
Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational product management manufacturing technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
May lead functional teams or projects with minimal resource requirements risk and/or complexity. Communicates difficult concepts and may influence others options on particular topics. May guide others to consider a different point of view.

Required Qualifications

This role requires significant experience in the Services & Implementation Services. Knowledge level is comparable to a Masters degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document plan market and execute programs. Established project management skills.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

Additional Information

Relocation Assistance Provided: No

Required Experience:

Manager

Job Description SummaryProvides expertise in sustained customer success and growth in the post-sales customer lifecycle through training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a Digital focus. Impacts the teams ability to ac...