Manager, Mortgage Appraisals
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the team
As a Manager of Appraisal within Zillow Home Loans (ZHL) youll be part of the mortgage operations organization that powers a seamless endtoend home financing experience for our customers. ZHL plays a critical role in Zillows mission to make it easier to move by simplifying how customers buy and finance their homes. The Appraisal team ensures that every property valuation is accurate compliant and delivered with speed enabling on-time closings while protecting our customers and investors. Youll collaborate closely with Underwriting Credit Risk and external partners to remove friction from the valuation process and provide transparency in a complex market.Zillow Group is a strategic mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership scalable programs and operational excellence in support of Zillows mission. We bring deep experience working across diverse teams in a dynamic high-growth environment balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.
About the role
This is a high-impact leadership role responsible for directing all activities of the Appraisal division for ZHL. You will own the strategy for property valuations ensuring they are fully compliant with federal and state laws as well as internal risk appetites. You will lead a team of Appraisal Review Specialists and manage our external vendor network (AMCs) to align their performance with ZHLs high standards for quality and speed.
Reporting into a Sr. Manager of Appraisals you will act as the leader of the appraisal specialist team. You will help set up and improve the way we handle appraisals make sure the quality checks are followed and use information to keep the appraisal process running smoothly. This role is a chance to help grow a key area that combines real estate info following the rules and making sure closings go easily.
You Will Get To:
Manage end-to-end appraisal workflows from initial order and tracking through final review and dispute resolution (ROVs) ensuring all conditions are cleared in alignment with investor requirements.
Manage external vendor relationships including the recruitment and performance monitoring of Appraisal Management Companies (AMCs) and independent appraiser panels to ensure nationwide coverage and service level agreement (SLA) adherence.
Ensure strict compliance with Appraiser Independence Requirements (AIR) USPAP FIRREA and secondary market policies identifying and mitigating valuation risks for the institution.
Optimize appraisal technology and SOPs streamlining the integration between Appraisal Management Software and our LOS to reduce manual effort and improve the customer experience.
Conduct high-level quality reviews on complex or high-value appraisal reports to ensure accuracy credibility and adherence to internal and regulatory standards.
Partner cross-functionally with Underwriting Credit Risk and Loan Production to serve as a problem-solver for valuation issues and provide updates on market trends.
Use data and reporting to monitor departmental activity including volume metrics exception rates and valuation trends presenting findings to senior leadership and regulatory examiners.
Who you are
Experienced Valuation Leader with 4 years of experience in real estate appraisal or financial analysis including significant experience managing teams in a high-volume mortgage environment.
Compliance Expert with advanced knowledge of USPAP AIR and federal/state regulations governing property valuations and the legal aspects of mortgage instruments.
Data-Driven Operator who uses performance metrics (e.g. cycle times revision rates and AMC performance scores) to diagnose bottlenecks and drive continuous improvement.
Strong People Manager who builds trust mentors staff and is comfortable leading through change in a fast-paced growth-oriented environment.
Excellent Communicator capable of translating complex valuation data and regulatory requirements into clear recommendations for internal stakeholders and senior management.
Tech-Savvy Leader proficient in appraisal management software and LOS tools with an interest in how automation can improve the appraisal lifecycle.
Passionate about Accuracy and Integrity energized by the challenge of ensuring collateral value is assessed fairly and efficiently to support ZHLs mission.
Preferred Qualifications
Licensing: Current Certified Residential or Certified General Appraiser license is strongly preferred.
Education: Bachelors degree in Business Finance Real Estate or a related field.
Innovation Mindset: Experience working in a FinTech or high-growth environment where operational processes and technology are frequently iterated.
Risk Management: Deep understanding of secondary mortgage market policies and how they impact appraisal review standards.
Get to know us
At Zillow were reimagining how people movethrough the real estate market and through their careers.
As the most-visited real estate platform in the U.S. Zillow helps millions of customers navigate buying selling financing and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology products and operations that power this experience.
Whether youre working in tech operations or shared services youll collaborate with global partners to solve meaningful problems and help more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.
No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender maternity status HIV status or veteran status. Reasonable accommodations will be provided to candidates with disabilities in accordance with applicable policies.
Required Experience:
Manager
Key Skills
About Company
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