BDCCall Center Representive
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Job Location:
Henderson, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: BDC / Call Center Representative Automotive Dealership (Toyota)
Location: Classic Toyota Of Henderson
Employment Type: Full-Time
Department: Business Development Center (BDC)
Position Overview
We are seeking a motivated and customer-focused BDC / Call Center Representative to join our automotive team. This role is the first point of contact for our customers handling inbound and outbound calls for both sales and service departments scheduling appointments and managing internet leads.
The ideal candidate is energetic organized and comfortable communicating with customers in a fast-paced environment.
Key Responsibilities
- Answer inbound calls for sales and service inquiries in a professional and friendly manner
- Schedule and confirm appointments for sales consultations and service visits
- Respond to internet leads (email website third-party platforms) promptly and effectively
- Make outbound follow-up calls to customers regarding:
- Missed appointments
- Service reminders
- Sales opportunities
- Accurately log all customer interactions in the CRM system
- Provide basic information on vehicles services pricing and availability
- Work closely with sales and service teams to ensure a smooth customer experience
- Meet or exceed daily weekly and monthly performance goals
Qualifications
- Previous call center BDC or customer service experience preferred
- Automotive dealership experience is a plus (but not required)
- Strong verbal and written communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using computers CRM systems and phone systems
- Positive attitude with a customer-first mindset
- Reliable and punctual
Compensation & Benefits
- Competitive hourly pay performance bonuses
- Paid training
- Health dental and vision insurance (if applicable)
- Paid time off (Vacation and Sick Leave)
- Opportunities for growth within the dealership
- 401K plus match
Schedule
- Full-time position
- Must be available to work flexible hours including some evenings and weekends
Why Join Us
Join a team that values customer service teamwork and growth. As a BDC Representative you play a critical role in driving business and creating exceptional customer experiences from the very first interaction.
Apply today to start your career in the automotive industry!
About Company
SUMMARY Classic Toyota of Henderson Are you ready for a career where your effort directly impacts your earnings? At Classic Toyota of Henderson, we offer opport...
