Systems Administrator
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Job Location:
McLean, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
From the beginning our goal was to establish an advisory firm that stands apart from the rest one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients but for our people too. We firmly believe in the strength of collaboration enthusiasm generosity and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk technology-enabled transformation and transactions we partner with our clients to solve todays challenges and deliver present and future value.
Our commitment to our people has earned us numerous awards including Inc5000s Fastest Growing Companies and Glassdoors Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.
We are seeking a Systems Administrator to join our Corporate Technology Solutions this role you will support and improve a portfolio of business systems contribute to change initiatives and partner with teams across the organization to deliver a smooth and efficient user experience.
Youll collaborate with system administrators change managers and cross-functional stakeholders to maintain system integrity support operations and drive continuous improvement.
This role is ideal for someone who enjoys working across multiple systems improving how things operate and enabling others to do their best work through reliable well-managed technology.
What Youll Do
Application & System Support
- Monitor assigned business applications and integrations to ensure stable performance and successful execution of system tasks.
- Support multiple systems concurrently ensuring consistent processes documentation and user experience across platforms
- Manage ticket queues troubleshoot and resolve user issues and escalate as needed to maintain service quality.
- Work with system owners and technical leads to assess and configure new releases and enhancements.
- Perform standard BAU activities such as user setup permission adjustments and routine maintenance.
Requirements Testing & Documentation
- Translate business needs into detailed requirements specifications and test plans.
- Document system processes workflows and operational procedures to support long-term sustainability.
CrossFunctional Collaboration
- Partner with business and technical teams to facilitate clear communication manage expectations and ensure timely issue resolution.
- Support the preparation of reports slide decks and other materials for governance and changemanagement forums.
Change Management & Process Improvement
- Administer change request tracking (including Smartsheet database management) and support governance workflows.
- Contribute to changemanagement activities such as drafting communications creating training materials documenting new processes and assessing change impacts and risks.
- Identify opportunities to streamline processes improve system efficiency and enhance the user experience.
- Assist in developing project plans and changemanagement plans for system and process initiatives.
Team Culture & Innovation
- Support a collaborative environment that encourages continuous learning and innovation within the technology team.
What Youll Bring
- 3-5 years experience supporting multiple enterprise systems in a system administration systems analyst or application support role (HRIS Finance CRM PSA T&E)
- Hands-on experience troubleshooting user issues and performing core system administration activities (user setup permissions configuration maintenance).
- Experience working across multiple systems simultaneously with the ability to prioritize and manage competing requests
- Strong documentation skills including experience creating process documentation workflows or standard operating procedures
- Demonstrated ability to learn new systems and technologies quickly
- Experience working with business stakeholders across functions such as HR Finance and Operations
- Familiarity with ticketing systems (InvGate preferred) and structured support processes
- Understanding of data security and access management principles
- Strong attention to detail organization and follow-through
- Clear communication skills and the ability to work effectively with both technical and non-technical stakeholders
- Customer-focused mindset with a desire to improve systems processes and user experience
- Comfortable working in a fast-paced collaborative and cross-functional environment
- Openness to a hybrid work environment.
Qualifications
- Bachelors degree or equivalent experience
- 35 years of relevant experience in systems administration business systems or application support
- Experience supporting more than one enterprise system (not limited to a single platform)
- Demonstrated ability to independently manage system support tasks and priorities
#LI-TK1
#LI-Hybrid
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Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options including medical dental and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally employees can take advantage of generous parental and maternity leave policies technology stipends and wellness reimbursement programs all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry please visit our dedicated benefits site: Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employeesand applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.
As an equal opportunity employer CrossCountry is fully committed to comply with all federal state and local laws and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability pregnancy genetics sexual orientation veteran status gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
About Company
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