Microsoft Customer Success Manager

Microsoft Customer Success Manager

A Microsoft Customer Success Manager(CSM)plays a pivotal rolewithinourSoftware PillaratBechtle UK&Iin helping customers maximise the value of their Microsoft investments by building strong relationships understanding their strategicgoalsand guiding them through effective adoption of cloud technologies. Acting as a trusted advisor the CSM works closely with customers to support their digital transformation ensure they achieve meaningful business outcomes and maintainlong termsatisfaction and loyalty through proactive engagement clearcommunicationand a deep knowledge of the Microsoft portfolio

Job Role Responsibilities

• Build andmaintainstrong customer relationships:
  A core responsibilityasour CSMisestablishingtrustedlong-termrelationships with key customer stakeholders including technical and business leaders to ensure alignment and valuerealization withtheirMicrosoftinvestments.

• Workcloselywithcustomers to understand their strategicobjectivesand challenges ensuring Microsoft technologies are used effectively to meet those goals.

• Develop and execute customer success plans:
  This includes defining a customers cloud or product adoption strategy outlining milestones and orchestrating Microsoft resources to drive successful outcomes.

• Drive customer satisfaction and retention:
  This involves addressing issues proactively ensuring customers have the resources they need andmaintaininga strongsatisfactiondrivenrelationship that encourages renewal.

• Support contract renewals and manage lifecycle engagements:
  Help customers navigate renewal timelines andmaintaincontinuity of service often by highlighting ongoing value and future opportunities

• Drivecross selland upsell aligned to customer value:

IdentifyrelevantadditionalMicrosoft products or services that canbenefitthe customer aligning recommendations with genuine business needs

• Provide customers with updates on new features and capabilities
  Keep customers informed of updates across Microsofts cloud technologies helping them plan and innovate

• Helptodriveadoptionof MicrosoftMCIworkshopsandsupport thegrowth ofMicrosoftIncentives.

Job Requirements

• Self-motivated with a positive attitude

• Excellent communication and organisational skills and a team-oriented mindset

• Strong relationshipbuilding andstakeholdermanagementskills with the ability toestablishtrustedlong-termpartnerships

• Strategic thinking andproblemssolvingabilitiesanticipatingcustomer needs and proactively addressing challenges

• Commercial awarenessidentifyingopportunities for upsellcross sell and renewal support

• High levelsof customer advocacy and a passion for delivering value throughout the customer lifecycle

• Ability to work in a dynamic environment where hard work and fun are the key ingredients.

• Ability to work as part of a team and display teamwork.

• Passion for providing extremelyhigh levelsof customer service

What we offer

• Hybrid Working(3days in/2days out)

• StartingSalaryof45k (60k OTE)

• Location ChippenhamManchesterorNorthampton

• Culture Social events Supportive Fun Hard working

• Perks Incentives (holidays vouchers lunches spot prizes)

• Top of the range technology in office and for home working (laptops screens latest iPhone etc)

• Subsidised health care/medical benefits

• Annual Leave 25-30* days optional 2 weeks unpaid. *Increases with time spent

• Progression Plan training & mentor programme.

Experience

• PreviousMicrosoft experience and knowledge of Microsoft tools minimum of2years experience.

• Microsoft licencingexpertise

Reports to:

Head of Software & Cloud UK&I

Bechtle is one of Europes leading suppliers of IT hardware software and services. Established in 1983 we utilise our European coverage to provide a common platform for procurement across 14 European countries. We provide comprehensive IT solutions ranging from consultation procurement and delivery of hardware and software project planning and implementation system integration maintenance training and even the complete on-site operation of IT systems.

Jenny Careless Human Resources 44 (0)